Technical Operations Manager

ESP Utilities Group Ltd; Leatherhead; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the utilities sector is seeking a Technical Operations Manager to oversee the operational delivery of EV Charge Point projects. This role requires strong stakeholder management and technical expertise in power distribution. The successful candidate will manage tendering processes, coordinate with various departments, and ensure high-quality service delivery while maintaining relationships with key stakeholders. Benefits include a competitive salary, bonus, and comprehensive training programs.

Benefits

26 days holidays, increasing with service

Bonus

Company Car

Enhanced Pension

Private Medical Insurance

Life Insurance

Company training programmes

Employee Rewards Portal

Enhanced Family Benefits

Paid volunteering day annually

Qualifications

• Knowledge from DNO/IDNO/ICP/M&E experience.
• Experience in construction, electrical, or utilities industries.

Responsibilities

• Lead operational delivery of EV Charge Point operator accounts.
• Manage tendering process for ICPs and operate POC Viability Assessment.
• Coordinate with stakeholders and maintain DNO relationships.

Skills

Power Distribution

Customer-centric approach

Stakeholder management

Communication

Commercial skills

Education

Electrical engineering background

Job description

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The role of Technical Operations Manager is to lead operational delivery of several high-profile EV Charge Point operator accounts. Be accountable for management of ICP & DNO relationships, coordinating with and communicating across all stakeholders in a timely and transparent way. Responsible for processes and service delivery to and from ESP to support/assure the smooth delivery of end-user EV roll-out programmes and to promote ESP as a partner of choice to ICPs.

Key Responsibilities include:

1. Own and operate the tendering process for ICPs, including setting scopes, reviewing designs, and assuring ICP responses for target sites (typically EV charging LV/HV connections) within agreed SLAs.
2. Own and operate the POC Viability Assessment process from POC to site, identifying optimal solutions and outlining costs within agreed SLAs.
3. Operate ESP’s programme support methodology, including tracking ICP commercial/tendering progress, delivery progress, and resolving/escalating problem sites/ICPs.
4. Own and operate the ESP ICP Procurement System, including maintaining and developing partner ICP rate cards.
5. Review, support, and coordinate (with support) new connection designs (with partners), land rights, equipment sourcing/specifications, and ICP supply chain.
6. Responsible for expediting and accelerating POC Viability and related requests, supported by the technical administration team.
7. Responsible for accurate reporting of SLAs and KPIs for ICP (EV-related) activity.
8. Support ICP delivery of client programmes, ensuring quality, cost, service, delivery, communication, and safety outcomes.
9. Secure viable POCs for end-users, challenging, persuading, and negotiating with DNOs as needed.
10. Build and maintain DNO relationships to support ESP’s proposition.
11. Engage and coordinate ESP technical/engineering expertise as required.
12. Identify and deliver value engineering opportunities throughout the process.
13. Liaise internally with departments such as Pricing, Commercial, Legal, Ops, and Accounts for each programme delivery.

Person Specification

1. Power Distribution (HV & LV) knowledge, likely gained from DNO/IDNO/ICP/M&E experience.
2. Experience in construction, electrical, or utilities industries.
3. Customer-centric approach with a track record of exceeding expectations and maintaining high-quality relationships.
4. Strong senior stakeholder management skills and clear communication abilities.
5. Experience in coordinating stakeholders and achieving project and business targets.
6. Electrical engineering background with switchgear experience.
7. Proven commercial skills, including procurement and contract management.
8. Client-side consultancy experience.

Benefits include:

• Holidays: 26 days, increasing to 27 after 3 years and 28 after 5 years. Opportunity to buy/sell up to 3 days annually.
• Bonus
• Company Car
• Enhanced Pension
• Private Medical Insurance
• Life Insurance
• Company training programmes for development
• Employee Rewards Portal with discounts and benefits like Cycle to Work and EV Salary Sacrifice Schemes
• Enhanced Family Benefits, including maternity/paternity pay and fertility treatment leave
• Paid volunteering day annually

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales, Project Management, and Design

Industries

• Utilities

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