Area Manager (Fulfillment & Operations)

Amazon Inc.; Tees Valley; Presencial; GBP 55 000 - 75 000; Tempo integral

Resumo da oferta

Amazon UK Services Ltd. is seeking an Area Manager to ensure smooth site operations, lead a team, and drive safety, quality, and productivity. You will oversee cross-site projects and mentor new managers while upholding high standards of operational excellence.

You will manage shift patterns, focus on safety culture, and implement process improvements within your area. The role includes daily team management, contingency tasks, and collaboration with senior leaders to standardise practices.

Qualificações

• Knowledge of advanced English at CEFR level B2/C1.
• Experience in data analysis
• Bachelor's degree or equivalent, or experience in a relevant field
• Experience in the management of large teams (50+ members)
• Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays

Responsabilidades

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardise shift practices

Conhecimentos

Data analysis

Team leadership

Flexible scheduling

CEFR English B2/C1

Formação académica

Bachelor's degree or equivalent

Ferramentas

MS Office

Descrição da oferta de emprego

Job ID: 10541377 | Amazon UK Services Ltd.

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time.

As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardise shift practices

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation.

A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

About the team

Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.

Basic Qualifications

• Knowledge of advanced English at CEFR level B2/C1
• Experience in data analysis
• Bachelor's degree or equivalent, or experience in a relevant field
• Experience in the management of large teams (50+ members)
• Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays

Preferred Qualifications

• Experience communicating with a wide range of stakeholders, including your peers and leadership
• Experience in a logistics/operations environment
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment, or experience with Microsoft Office products and applications

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: June 10, 2026 (Updated about 1 month ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.