Operations Manager, Fc Operations

Amazon Uk Services Ltd.; Swindon; On-site; GBP 55,000 - 75,000; Full time

Job summary

Amazon Uk Services Ltd. is seeking an Operations Manager at one of our Swindon sites to lead a team of Area Managers and drive performance across safety, quality, and productivity.

You will coordinate with HR, Finance, Health & Safety, and Security to deliver initiatives that optimise operational excellence. The role focuses on mentoring teams, analysing performance metrics, and planning for demand fluctuations.

Qualifications

• Experience in people management and stakeholder management.
• Proficient written and spoken English; ability to write clear, concise responses.
• Experience using data to influence business decisions.
• Experience in Global Supply Chain, Manufacturing, Production/Procurement, Distribution or related operations.

Responsibilities

• Manage and develop a team of Area Managers.
• Lead operational teams on a shift and improve site performance.
• Analyse shift performance and implement actions to drive excellence.
• Collaborate with HR, Finance, Health & Safety and Security to support site goals.
• Design and deliver initiatives to improve site-wide operational performance.

Skills

People management

English communications

Data-driven decisions

Global supply chain & logistics

Job description

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key job responsibilities

• Manage and develop a team of Area Managers
• Lead operational teams on a shift, deal with issues, and positively impact site performance
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work closely with other support teams, including HR, Finance, Health and Safety, and Security
• Design and deliver initiatives across the sites to improve operational performance

A day in the life

You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site. A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.

BASIC QUALIFICATIONS

• Experience in people management and stakeholder management
• Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses
• Experience using data to influence business decisions
• Experience in a Global Supply Chain, Manufacturing, Production/Procurement, Distribution, Logistics or related environment/operations

PREFERRED QUALIFICATIONS

• Experience with Six Sigma tools and Lean techniques