Operations Manager - Facilities

CBW Staffing Solutions; Glasgow; On-site; GBP 60,000 - 70,000; Full time

Job summary

A leading facilities management provider is seeking an experienced Operations Manager in Glasgow, offering a competitive salary up to £60K along with a car allowance. You will be responsible for multi-site Total Facilities Management contracts, driving performance and enhancing client satisfaction while leading a high-performance team.

Benefits

Car Allowance

33 Days Holidays

Private Health Care

Paid Mileage

Qualifications

• Minimum 5 years' experience in FM account or operations management.
• Strong track record in managing multi-site contracts.
• Proven leadership and mentoring capabilities.

Responsibilities

• Lead contract delivery and drive operational performance.
• Build and maintain strong client relationships.
• Ensure compliance with health & safety regulations.

Skills

Leadership

Commercial Awareness

Client Relationship Management

Problem-Solving

Process Improvement

Education

IOSH Certification

Full UK Driving Licence

Job description

Social network you want to login/join with:

Operations Manager - Facilities, Glasgow

col-narrow-left

Client:

CBW Staffing Solutions

Location:

Glasgow, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

eb0af7be0c39

Job Views:

4

Posted:

18.06.2025

Expiry Date:

02.08.2025

col-wide

Job Description:

Facilities Operation Manager - Glasgow - Package Circa 65K

CBW are proud to be exclusively supporting a leading facilities management provider in recruitingan experienced Facilities Operations Manager to take charge of multi-site Total Facilities Management (TFM) contracts. Reporting directly to the Operations Director, you'll lead contract delivery, drive operational performance, and inspire both clients and internal teams to achieve outstanding results.

This is a high-impact leadership role focused on service excellence, commercial performance, and team development. You'll be at the forefront of innovation in facilities delivery, ensuring compliance, enhancing client satisfaction, and maximising contract value.

Key Responsibilities

• Build and maintain strong client relationships
  
  
• Resolve issues promptly and professionally
  
  
• Represent the business confidently and collaboratively
  
  
• Oversee and develop multiple TFM contracts
  
  
• Drive commercial performance, profitability, and growth
  
  
• Deliver services in line with contractual KPIs and SLAs
  
  
• Manage and mentor a team of Facilities Account Managers
  
  
• Foster a high-performance culture with clear goals and support
  
  
• Promote collaboration across departments and disciplines
  
  
• Streamline operations and drive process improvements
  
  
• Ensure compliance with health & safety and statutory regulations
  
  
• Monitor service quality and implement continuous improvement initiatives
  
  
• Own budget performance across multiple sites
  
  
• Control costs and identify opportunities for efficiency
  
  
• Contribute to forecasting, reporting, and financial strategy
  
  
• Lead key projects from initiation to delivery
  
  
• Ensure projects are completed on time, within scope and budget
  
  
• Produce regular performance reports
  
  
• Use data to identify trends, risks, and areas for improvement
  
  

To be considered: Minimum 5 years’ experience in FM account or operations management
Proven track record in managing multi-site, multi-service contracts
Strong financial awareness and commercial mindset

Excellent leadership and mentoring capabilities
Confident communicator with a customer-first attitude
Experience in contract retention and organic growth
Full UK driving licence
IOSH certification



Salary and Benefits:

Salary up to 60K

Car Allowance - 6.5K

Holidays 33 days

Private Health care

Paid mileage - 40 pence