Operations Manager - Facilities

Biological Consulting Europe Ltd; Glasgow; On-site; GBP 60,000 - 65,000; Full time

Job summary

A leading facilities management provider is seeking an experienced Operations Manager to oversee multi-site Total Facilities Management contracts in Glasgow. This high-impact leadership role emphasizes commercial performance and client satisfaction, requiring strong financial acumen and excellent leadership capabilities. The successful candidate will inspire teams and enhance service delivery excellence, making a significant impact on operational success.

Benefits

Car Allowance

33 Days Holidays

Private Health Care

Paid Mileage

Qualifications

• Minimum 5 years experience in FM account or operations management.
• Proven track record in managing multi-site, multi-service contracts.
• Strong financial awareness and commercial mindset.

Responsibilities

• Build and maintain strong client relationships.
• Drive commercial performance, profitability, and growth.
• Ensure compliance with health & safety and statutory regulations.

Skills

Leadership

Financial Awareness

Client Relationship Management

Education

IOSH Certification

Job description

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Join to apply for the Operations Manager - Facilities role at Biological Consulting Europe Ltd

Facilities Operation Manager - Glasgow - Package Circa 65K

CBW are proud to be exclusively supporting a leading facilities management provider in recruitingan experienced Facilities Operations Manager to take charge of multi-site Total Facilities Management (TFM) contracts. Reporting directly to the Operations Director, you'll lead contract delivery, drive operational performance, and inspire both clients and internal teams to achieve outstanding results.

This is a high-impact leadership role focused on service excellence, commercial performance, and team development. You'll be at the forefront of innovation in facilities delivery, ensuring compliance, enhancing client satisfaction, and maximising contract value.

Key Responsibilities

• Build and maintain strong client relationships
• Resolve issues promptly and professionally
• Represent the business confidently and collaboratively
• Oversee and develop multiple TFM contracts
• Drive commercial performance, profitability, and growth
• Deliver services in line with contractual KPIs and SLAs
• Manage and mentor a team of Facilities Account Managers
• Foster a high-performance culture with clear goals and support
• Promote collaboration across departments and disciplines
• Streamline operations and drive process improvements
• Ensure compliance with health & safety and statutory regulations
• Monitor service quality and implement continuous improvement initiatives
• Own budget performance across multiple sites
• Control costs and identify opportunities for efficiency
• Contribute to forecasting, reporting, and financial strategy
• Lead key projects from initiation to delivery
• Ensure projects are completed on time, within scope and budget
• Produce regular performance reports
• Use data to identify trends, risks, and areas for improvement
  
  

To be considered: Minimum 5 years experience in FM account or operations management

Proven track record in managing multi-site, multi-service contracts

Strong financial awareness and commercial mindset

Excellent leadership and mentoring capabilities

Confident communicator with a customer-first attitude

Experience in contract retention and organic growth

Full UK driving licence

IOSH certification

Salary And Benefits

Salary up to 60K

Car Allowance - 6.5K

Holidays 33 days

Private Health care

Paid mileage - 40 pence

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  Facilities Services

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