Operations Manager - Exams

Juice Recruitment; Tewkesbury2; On-site; GBP 41,000 - 45,000; Full time

Job summary

Juice Recruitment is helping a Gloucestershire-based organisation recruit an Operations Manager (Exams) in Gloucester. The role leads a dedicated team to deliver a professional, customer-focused service in a busy, regulated environment.

Ideal candidates have experience leading teams and managing operational services in fast-paced settings, with strong stakeholder engagement and a track record of improving systems and processes. Examinations knowledge is beneficial but not essential.

Qualifications

• Proven leadership experience with teams
• Experience managing operational services in a fast-paced environment
• Strong stakeholder engagement and relationship management skills
• Experience improving systems, processes and ways of working
• Excellent organisational, problem-solving and decision-making abilities
• Ability to manage competing priorities while delivering exceptional service standards

Responsibilities

• Leading, motivating and developing a high-performing operational team.
• Creating a culture of accountability, development and continuous improvement.
• Building strong relationships with senior stakeholders and departmental leaders.
• Acting as a trusted partner to operational and academic teams to meet business needs.
• Reviewing and improving systems, processes and procedures to maximise efficiency and service delivery.
• Driving service improvements through data analysis, feedback and operational insight.
• Developing expertise within a regulated operational environment and ensuring compliance.
• Supporting organisational change, improvements and best practice initiatives.

Job description

Operations Manager (Exams)

Gloucester

£40,502 - £45,119 per annum

Full Time - Permanent

Juice Recruitment is delighted to be supporting a respected Gloucestershire-based organisation in the search for an experienced Operations Manager (Exams) to lead a critical operational function within a busy and dynamic environment.

This is a fantastic opportunity for a proven people leader who enjoys driving operational excellence, developing high-performing teams and delivering outstanding stakeholder service. Previous examinations experience is not essential, making this an ideal opportunity for candidates from operational management, administration, compliance, education, customer service or regulated environments.

The Role:

As Operations Manager, you will lead and develop a dedicated team, creating a culture of accountability, collaboration and continuous improvement while ensuring the delivery of a professional and customer-focused service.

Key responsibilities will include:

• Leading, motivating and developing a high-performing operational team.
• Creating a positive culture that promotes accountability, development and continuous improvement.
• Building strong relationships with senior stakeholders, managers and departmental leaders across the organisation.
• Acting as a trusted partner to operational and academic teams to ensure services meet business needs.
• Reviewing and improving systems, processes and procedures to maximise efficiency and service delivery.
• Driving service improvements through data analysis, feedback and operational insight.
• Developing expertise within a regulated operational environment and ensuring compliance requirements are effectively implemented.
• Supporting organisational change, improvements and best practice initiatives.

About You

We are looking for an inspirational leader who can bring together teams, improve processes and build strong working relationships across a complex organisation.

You'll ideally possess:

• Proven experience leading, motivating and developing successful teams.
• Experience managing operational services within a fast-paced environment.
• Strong stakeholder engagement and relationship management skills.
• Experience improving systems, processes and ways of working.
• Excellent organisational, problem-solving and decision-making abilities
• The ability to manage competing priorities while delivering exceptional service standards.

Desirable experience includes:

• Working within education or further education settings.
• Managing compliance-led or regulated processes.
• Leading service improvement and change management initiatives.
• Knowledge of examinations, assessments or awarding body processes.

What's in it for You?

• Salary up to £45,119 per annum
• 32 days annual leave plus Bank Holidays and Christmas closure
• Excellent pension scheme with matched contributions
• Opportunities for professional development and career progression
• A leadership role with genuine influence and impact
• Supportive, collaborative and forward-thinking working environment
• The chance to lead meaningful operational improvements across a large organisation