Operations Manager - Domiciliary Care

NSRS; West Midlands; On-site; GBP 45,000 - 50,000; Full time

Job summary

Next Step Recruitment Solutions is seeking an Operations Manager to oversee and grow two care sites in Coventry and Northampton. You will protect quality and compliance while building a new territory from the ground up, including stepping into care visits when needed.

The role reports into senior leadership with autonomy across two sites and a strong focus on business development and client retention. Travel between Coventry and Northampton is required.

Qualifications

• Registered Manager with domiciliary care or supported living and CQC background.
• Strong operational track record including rotas, safeguarding and QA.
• Commercial awareness with care-business development experience.
• Willing to travel regularly between Coventry and Northampton.
• Hands-on approach, including delivering care visits when needed.
• Builder's mindset to create new territory.

Responsibilities

• Manage day-to-day operations across Coventry and Northampton.
• Act as a hands-on leader in Northampton as the newer, growing territory.
• Deliver care visits personally when required, especially in Northampton.
• Ensure consistent quality, compliance and standards across both locations.
• Support business development and client retention with a commercial mindset.
• Line-manage local teams and build operational structure as Northampton scales.

Skills

Registered Manager

Operational leadership

Compliance & quality

Commercial awareness

Team management

Job description

Next Step Recruitment Solutions is working with an established care provider who is expanding from their Coventry base into a new Northampton territory. They’re looking for an Operations Manager who can hold both patches together: protecting quality and compliance where the business is already established, while building something new where it isn’t.

Northampton is a genuine ground-floor opportunity. The provider currently has 10 clients there and no office yet, so this role carries real ownership over how that territory grows.

What You’ll Be Doing

• Managing day-to-day operations across Coventry and Northampton
• Acting as a hands-on leader in Northampton as the newer, growing territory
• Stepping in to deliver care visits personally where needed, particularly in Northampton while the local team is still being built
• Ensuring consistent quality, compliance and standards across both locations
• Supporting business development and client retention with a commercial mindset
• Line managing local teams and building operational structure as Northampton scales

What We’re Looking For

• Registered Manager experience within domiciliary care or supported living (CQC registration background essential)
• Strong operational track record: rotas, compliance, safeguarding, quality assurance
• Commercial awareness, ideally with experience growing or supporting business development in a care setting
• Willingness and ability to travel regularly between Coventry and Northampton
• Genuinely hands-on approach, including willingness to deliver care visits directly when the rota or Northampton's early-stage capacity requires it
• A builder's mindset: someone energised by starting something rather than only maintaining it

What’s On Offer

• £45,000 - £50,000 salary
• The chance to genuinely shape a new territory rather than inherit an existing structure
• Autonomy across two sites, reporting into senior leadership

Please note: this role is only open to candidates who already hold the right to work in the UK, as sponsorship is not available