Operations Manager, Data Centres

Jones Lang LaSalle Incorporated; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) seeks an experienced Operations Manager for its data centres in London. You will oversee daily facility operations, manage a team of technicians, and ensure uptime, efficiency, and regulatory compliance across critical systems.

The role requires strong leadership, technical knowledge of data centre infrastructure, and proven experience in mission-critical environments. You will collaborate with sales, engineering, and security teams to deliver exceptional

Qualifications

• Bachelor’s degree in engineering, computer science, or related field.
• Electrical/Mechanical Engineering HNC/HND or apprenticeship (Desirable).
• 18th Edition (Desirable).
• Proven data centre operations management experience in mission-critical environments.
• Knowledge of data centre infrastructure: power, cooling, networking, security.

Responsibilities

• Oversee operation, maintenance, and repair of critical facility systems (power, cooling, security, fire suppression).
• Ensure compliance with manufacturer recommendations, industry best practices, and regulatory requirements.
• Monitor KPIs and develop optimization strategies.
• Lead a team of technicians and engineers; coaching and evaluations.
• Manage client relationships and act as primary operational contact.
• Prepare and manage the data centre operations budget and vendor contracts.
• Develop emergency response and contingency plans.

Skills

Leadership

Team management

Communication

Problem solving

Decision making

Interpersonal skills

Data centre monitoring tools

Education

Bachelor’s degree in engineering, Computer Science, or related field

Electrical/Mechanical Engineering HNC/HND or apprenticeship

Tools

18th Edition

Uptime Institute standards

TIA-942

ISO 27001

Data centre management software

Job description

Operations Manager, Data Centres### Operations Manager, Data CentresAplikuj: On-site: London, GBR: Full time: Opublikowano dzisiaj: REQ547687**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Following a restructure in the business, we are looking for a Data Centre Operations Manager.** As a Data Centre Operations Manager, your primary responsibility will be to oversee the day-to-day operations of a data centre facility. You will ensure the uptime, availability, and efficiency of all systems, equipment, and processes within the data centre. You will also manage a team of technicians and engineers to deliver exceptional service to clients and ensure adherence to best practices and industry standards. Responsibilities:Data Centre Operations:* Manage and oversee the operation, maintenance, and repair of critical facility systems, including power, cooling, security, and fire suppression.* Ensure compliance with equipment manufacturer's recommendations, industry best practices, and regulatory requirements.* Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and develop strategies for optimization.* Implement and maintain comprehensive preventive maintenance programs to minimize downtime and maximize equipment reliability. Team Management:* Lead and manage a team of technicians and engineers responsible for data centre operations.* Set clear performance expectations, provide coaching and development opportunities, and conduct regular performance evaluations.* Foster a culture of teamwork, collaboration, and continuous improvement.* Manage staffing needs, including hiring, training, and scheduling to ensure adequate coverage and skill sets. Client Relationships:* Act as the primary point of contact for clients on operational matters, addressing their concerns, and managing expectations.* Regularly communicate with clients to understand their evolving requirements and ensure the data centre meets their needs.* Collaborate with sales and business development teams to support client acquisition and retention efforts. Compliance and Risk Management:* Ensure compliance with data centre industry standards, regulations, and security protocols.* Assess and mitigate risks associated with data centre operations to ensure business continuity.* Develop and maintain emergency response plans, including contingency plans for power outages, natural disasters, and other potential disruptions. Budget and Cost Management:* Prepare and manage the data centre operations budget, tracking expenses, and identifying opportunities for cost optimization.* Review operational costs, negotiate contracts with vendors, and manage vendor relationships. Requirements:* Bachelor’s degree in engineering, Computer Science, or a related field. (Desirable)* Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either) (Desirable)* 18th Edition (Desirable)* Proven experience in data centre operations management, preferably in a mission-critical environment.* Thorough understanding of data centre infrastructure, including power, cooling, networking, and security systems.* Strong leadership and team management skills.* Knowledge of industry best practices, regulatory requirements, and industry standards, such as Uptime Institute, TIA-942, and ISO 27001.* Excellent problem-solving and decision-making abilities.* Effective communication and interpersonal skills.* Familiarity with data centre management software and monitoring too #LI-JB2 **Location:**On-site –London, GBRIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.