Facilities Manager

Jones Lang LaSalle Incorporated; England; Remote; GBP 38,000 - 52,000; Full time

Job summary

Jones Lang LaSalle Incorporated is hiring an on-site Facilities Manager for the Norwich area on a 6-month fixed-term contract. You will lead a team of engineers and technicians, coordinate proactive and reactive maintenance, and ensure health and safety compliance while managing budget and stakeholder relationships. The role requires strong client-facing skills and a proactive leadership style.

Qualifications

• Proven experience managing facilities operations in a client-facing environment.
• Experience leading and developing engineering or technical teams.
• Strong working knowledge of health and safety policies, risk assessments, and method statements.
• Experience managing statutory compliance logs and timely reporting.
• Proficiency in budgeting, tracking monthly billing, and controlling M&E invoicing costs.
• Experience conducting toolbox talks and maintaining attendance and training records.
• Understanding of planned and reactive maintenance processes and SLA/KPI management.
• Valid driving licence and own vehicle.

Responsibilities

• Proactively engage stakeholders to ensure client expectations are met.
• Lead on-site facilities services and manage a team of engineers.
• Ensure a safe, well-run environment for staff and visitors.
• Oversee planned maintenance, respond to breakdowns, and report monthly SLAs.
• Review risk assessments and permit-to-work processes.
• Manage contractor on-site activities and budget oversight.

Skills

Facilities operations

Engineering leadership

Health & safety

Regulatory compliance

Budget management

Toolbox talks

Maintenance planning

Vehicle ownership

Job description

Facilities Manager### Facilities ManagerAplikuj: On-site: Norfolk, GBR: Full time: Opublikowano dzisiaj: REQ542743**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution. Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting. Please note this is a 6 months Paternity Cover Fixed-Term Contract. WO&S Manager role covering circa 50 branches and Commercial Offices in and around Norwich (must have car). **What this job involves:** As a Facilities Manager at JLL, you'll serve as the on-site anchor for all facilities operations, acting as the primary point of contact for client stakeholders while leading a team of engineers and technicians to deliver exceptional service. You'll proactively engage with stakeholders to ensure expectations are consistently met, building strong relationships across sites that reflect our culture of collaboration, locally and within the broader team. This role combines hands-on operational management with people leadership, covering everything from planned and reactive maintenance to health and safety compliance, contractor management, and budget oversight. You'll be responsible for maintaining a safe, well-run environment while developing a motivated, high-performing team, because we believe the most effective teams are built when everyone is empowered to thrive. If you're looking for a role where your technical expertise and leadership skills directly shape the client experience, this is where you'll make that impact. **What your day-to-day will look like:** * Proactively engage stakeholders to ensure that onsite client expectations are met and exceeded* Build and develop effective client and stakeholder relationships across the sites you support* Serve as the on-site key point of contact for all facilities services within the client's premises* Develop and sustain a high-quality, well-motivated team, supporting each other's wellbeing along the way* Ensure the provision of a safe working environment for all staff, contractors, and visitors* Manage maintenance engineers day-to-day, including monthly one-to-ones, annual reviews, and objective setting* Oversee planned maintenance tasks within contract scope, manage reactive calls and breakdowns, and report monthly SLAs to support performance reviews* Manage your team of technicians to meet agreed SLAs and KPIs consistently* Manage the control of contractors on site, reviewing risk assessments and method statements, supporting permit-to-work issuance, and ensuring site inductions are completed for engineering staff and third-party vendors **Required qualifications:** * Proven experience managing facilities operations in a client-facing environment* Demonstrated experience leading and developing engineering or technical teams* Strong working knowledge of health and safety policies, risk assessments, and method statements* Experience managing statutory compliance logs and ensuring timely compliance reporting* Proficiency in managing budgets, including tracking monthly billing and controlling M&E invoicing costs* Experience conducting toolbox talks and maintaining attendance and training records* Solid understanding of planned and reactive maintenance processes and SLA/KPI management* Valid driving licence & own vehicle **Preferred qualifications:** * Experience supporting energy-saving objectives and sustainability initiatives on site* Familiarity with IT change management processes in a facilities or technical environment* Relevant facilities management certification (e.g., IWFM, NEBOSH, or equivalent)* Experience working within complex, multi-stakeholder client environments* A collaborative mindset and genuine interest in innovative, forward-thinking ways of working**Location:**On-site –Norfolk, GBRIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.