Operations Manager (Claims)

William Alexander Recruitment Ltd; Greater London; Remote; GBP 90,000 - 130,000; Full time

Job summary

William Alexander Recruitment Ltd in the United Kingdom is seeking an Insurance Operations Manager to lead data-driven initiatives within a globally distributed Claims function. The role focuses on data interpretation, governance and senior stakeholder engagement, with exposure to AI-driven claims initiatives and strategic transformation.

You will work with claims data requirements, communicate with carrier partners, oversee loss fund processes and contribute to enhanced reporting.

Qualifications

• Extensive experience within Claims.
• Highly data-driven with the ability to interpret, analyse and communicate insights.
• Experience working with claims-related reporting, analytics or operational data.
• Understanding of loss fund management and claims fund governance.

Responsibilities

• Support claims data requirements and reporting initiatives.
• Work closely with carrier partners to understand, translate and communicate data requirements.
• Manage and oversee loss fund processes, ensuring appropriate controls, monitoring and governance.
• Analyse claims data to identify trends, opportunities and operational improvements.
• Contribute to strategic claims transformation projects.
• Support the development of enhanced reporting and data presentation capabilities.
• Play a role in exploring and implementing AI-driven claims initiatives.
• Provide insights that support business growth and operational excellence.

Skills

Claims experience

Data analytics

Stakeholder communication

Reporting and analytics

Job description

Operations Manager - Claims - Remote

A high growth specialty insurance organisation is seeking an Insurance Operations Manager to lead strategic operational initiatives within a data driven, globally distributed Claims function. Joining a growing international claims team, you'll act as a key link between claims operations, data and external partners. This is a highly visible role requiring someone who can confidently engage with senior stakeholders, present complex information in an accessible way and build strong relationships both internally and externally.

Key Responsibilities

• Support claims data requirements and reporting initiatives
• Work closely with carrier partners to understand, translate and communicate data requirements
• Manage and oversee loss fund processes, ensuring appropriate controls, monitoring and governance
• Analyse claims data to identify trends, opportunities and operational improvements
• Contribute to strategic claims transformation projects
• Support the development of enhanced reporting and data presentation capabilities
• Play a role in exploring and implementing AI-driven claims initiatives
• Provide insights that support business growth and operational excellence

Essential Experience

• Extensive experience within Claims
• Highly data-driven with the ability to interpret, analyse and communicate insights
• Experience working with claims-related reporting, analytics or operational data
• Understanding of loss fund management and claims fund governance

We're particularly interested in candidates from one of the following backgrounds:

• Claims professionals who have transitioned into a data or analytics-focused role
• Claims and operations specialists with strong data and reporting expertise

This is a permanent opportunity paying a competitive salary, fully remote with the expectation of active engagement and occasional global travel.