Operations Manager – Business Rates (Hybrid, Birmingham)

Cushman & Wakefield; Park Central; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Cushman & Wakefield in Birmingham is seeking an Operations Manager for our Business Rates team. The role combines data accuracy, process control and efficient operations within a hybrid work model, with three days in the office.

You will work with the Head of Operations and the team to ensure data, client and property records are well maintained, with increasing responsibility as the team grows.

Qualifications

• Experience in Business Rates administration, operations or data.
• Highly organized with data accuracy.
• Process-driven and able to improve working methods.
• Confident using systems and spreadsheets.
• Able to coordinate across teams and meet deadlines.

Responsibilities

• Maintaining accurate client and property data across Rating systems.
• Onboarding and mobilisation of new client contracts.
• Managing and monitoring Business Rates information, incl. Rateable Value changes.
• Supporting Government Gateway claims and related administration.
• Overseeing Forms of Return processes.
• Processing CCA and appeal settlements.
• Producing and distributing variance reports to account teams.
• Supporting invoicing and financial administration processes.
• Maintaining operational and process documentation.
• Supporting system changes and wider operational projects.
• Identifying opportunities to improve processes and increase efficiency.
• Supporting audit, compliance and data-quality requirements.

Skills

Data accuracy

Data management

Process improvement

Stakeholder coordination

Attention to detail

Tools

Riverlake

RatesData

Realise

Job description

Cushman & Wakefield in Birmingham is seeking an Operations Manager for our Business Rates team. The role combines data accuracy, process control and efficient operations within a hybrid work model, with three days in the office.

You will work with the Head of Operations and the team to ensure data, client and property records are well maintained, with increasing responsibility as the team grows.