Senior Business Rates Officer (Birmingham)

CBRE; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Job summary

CBRE in Birmingham is seeking a detail-focused professional to join the National Rating team’s Rates Management & Payments function. You will work with clients to manage their rate liabilities, handle end-to-end processes from bill to payment, and support productivity through rating technology.

The role requires independent work, high accuracy, and the ability to train and coach junior colleagues while collaborating with stakeholders.

Qualifications

• Experience in Business Rates Management or Payments.
• Excellent attention to detail and accuracy.
• Proficient in Microsoft Office.
• Strong administrative skills and stakeholder collaboration.
• Able to work with clients and colleagues.

Responsibilities

• Manage rate liability for multiple clients from start to payment.
• Train and coach junior team members.
• Handle client accounts with independence and accuracy.
• Utilize rating technology to streamline processes.
• Ensure adherence to RICS regulations and internal governance.

Skills

Business Rates

Payments

Stakeholder management

Attention to detail

Communication skills

Team player

Tools

Microsoft Office

Job description

Birmingham. Full time, permanent with hybrid working.

The candidate will need to work within the National Rating team’s Rates Management & Payments function to ensure that key roles are carried out to successfully deliver this service for clients. The task will require a candidate to work independently with an elevated level of accuracy managing a large volume of work. The role’s primary focus would be to manage several client accounts with support as required.

Key Responsibilities

• Work with clients to manage their rate liability
• Train and coach junior members and assist with their development
• Manage your own clients through the whole process from bill to payment
• Utilise rating technology to manage the process
• Adhere to rules relating to RICS regulations and internal rating governance

Person Specification

• Business Rates Management or Payment experience (essential)
• Accurate and exceptional attention to detail
• Microsoft Office user
• Good administrator
• Experience of working with all stakeholders; clients, internal heads, peers
• Accountable, Flexible, responsible and dependable
• Effective communication and interpersonal skills (written and oral)
• Maintains a positive attitude towards routine tasks
• Understands and appreciates the importance of using discretion
• Team player who deals effectively with colleagues and clients

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.