Operations Manager

Cushman & Wakefield; Park Central; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Cushman & Wakefield in Birmingham is seeking an Operations Manager for our Business Rates team. The role combines data accuracy, process control and efficient operations within a hybrid work model, with three days in the office.

You will work with the Head of Operations and the team to ensure data, client and property records are well maintained, with increasing responsibility as the team grows.

Qualifications

• Experience in Business Rates administration, operations or data.
• Highly organized with data accuracy.
• Process-driven and able to improve working methods.
• Confident using systems and spreadsheets.
• Able to coordinate across teams and meet deadlines.

Responsibilities

• Maintaining accurate client and property data across Rating systems.
• Onboarding and mobilisation of new client contracts.
• Managing and monitoring Business Rates information, incl. Rateable Value changes.
• Supporting Government Gateway claims and related administration.
• Overseeing Forms of Return processes.
• Processing CCA and appeal settlements.
• Producing and distributing variance reports to account teams.
• Supporting invoicing and financial administration processes.
• Maintaining operational and process documentation.
• Supporting system changes and wider operational projects.
• Identifying opportunities to improve processes and increase efficiency.
• Supporting audit, compliance and data-quality requirements.

Skills

Data accuracy

Data management

Process improvement

Stakeholder coordination

Attention to detail

Tools

Riverlake

RatesData

Realise

Job description

Job TitleOperations ManagerJob Description SummaryJob DescriptionOperations Manager – Business RatesBirmingham | Hybrid – 3 days per week in the officeWe have an exciting opportunity to join our successful and growing Business Rates team in Birmingham as an Operations Manager.This role has become available following an internal promotion and would be particularly well suited to someone currently working in Business Rates administration, operations or data who is ready to take the next step in their career.You don’t need to already be an Operations Manager. We’re looking for someone who understands the importance of accurate data, strong processes and well-run systems, and who is keen to develop within a high-performing Rating team.The opportunityWorking closely with our Head of Operations and the wider Business Rates team, you’ll play an important role in ensuring our operational processes and data are accurate, efficient and consistently maintained.The role offers exposure across the Business Rates operation, with the opportunity to take on increasing responsibility and develop your career as the team continues to grow.Your responsibilities will include:Maintaining accurate client and property data across our Rating systemsSupporting the mobilisation and onboarding of new client contractsManaging and monitoring Business Rates information, including Rateable Value changesSupporting Government Gateway claims and associated administrationManaging incoming Valuation Office Agency and Scottish Assessor queriesOverseeing Forms of Return processesProcessing CCA and appeal settlementsProducing and distributing variance reports to account teamsSupporting the team's invoicing and financial administration processesMaintaining operational and process documentationSupporting system changes, upgrades and wider operational projectsIdentifying opportunities to improve processes and increase efficiencySupporting audit, compliance and data-quality requirementsWhat we’re looking forIdeally, you’ll already have experience within Business Rates, perhaps in an Administrator, Coordinator, Operations or similar role, and be looking for an opportunity to progress.You’ll be:Highly organised and comfortable working with large volumes of dataDetail-focused, with a strong emphasis on data accuracyProcess-driven and interested in finding better ways of workingConfident using systems and spreadsheetsComfortable coordinating across different teams and stakeholdersAble to manage competing priorities and deadlinesKeen to learn, take on greater responsibility and progress your careerExperience with Rating systems such as Riverlake, RatesData or Realise would be advantageous, but we’re equally interested in people with strong relevant Business Rates experience who can learn our systems.Why join us?Our Birmingham Rating team has been growing successfully, creating genuine opportunities for people to develop and progress. This vacancy itself has arisen through an internal promotion, and we’re looking for someone who wants the opportunity to follow a similar path.You’ll join an established team, gain broad exposure across Business Rates operations and have the opportunity to develop your responsibilities as your experience grows.The role is based in our Birmingham office with hybrid working, typically three days per week in the office.Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.INCO: “Cushman & Wakefield”