Operations Manager

MD Group; West of England; Hybrid; GBP 68,000 - 83,000; Full time

Benefits offered by this job

Car allowance

Pension scheme

25 days annual leave

Length of service bonus

Job summary

MD Group is seeking an experienced Operations Manager to lead our Bristol, Oxford and Gloucester operations. You will oversee multiple contracts, manage budgets and drive service excellence across a growing regional footprint.

The role combines strategic leadership with hands-on operational management, ensuring safe delivery, strong client relationships and continuous improvement initiatives to support business growth.

Qualifications

• Experience in a senior operational management role.
• Experience in social housing, property services, construction or related sector.
• Strong budget, profitability and financial performance management.
• Proven ability to lead large operational teams and projects.
• Excellent client relationship and stakeholder management.

Responsibilities

• Lead and manage operational delivery of contracts across Bristol, Oxford and Gloucester.
• Ensure safety, efficiency and contractual compliance of services.
• Oversee budgets, profitability and contract mobilisation.
• Develop Contracts Managers, Supervisors and teams.
• Drive improvement initiatives to maximise productivity and customer satisfaction.

Skills

Team leadership

Budget management

Client management

Operational management

Negotiation

Education

IOSH Managing Safely qualification

Driving Licence (UK)

Tools

Microsoft Office

Job description

Build a more rewarding career with The MD Group.

We’re a fast growing company and we’re always looking to welcome talented, resourceful people. Take a look at the roles we’re currently recruiting for and see if there’s something that matches your ambitions. If you can’t find exactly what you’re looking for, we’d still love to hear from you.

Operations Manager

LOCATION: Bristol

CONTRACT TYPE: Permanent

Are you an experienced operational leader with a strong track record in responsive repairs, planned works, client management, and profitable business growth?

MD Group is seeking an ambitious and commercially focused Operations Manager to lead our Bristol, Oxford and Gloucester operations. This is a senior, office-based role with responsibility for the operational, commercial and contractual performance of a of a business unit with an anticipated annual value of approximately £8 million to £10 million.

Working closely with clients, contract teams and senior leadership, you will lead safe, efficient and high-quality service delivery, strengthen client relationships, develop our people and identify opportunities to retain and grow the business.

• Up to £75,000 (depending on experience) plus £6000 car allowance
• Length of service bonus scheme
• 25 days annual leave (plus bank holiday)
• Company pension scheme

Location

Permanent office based in Bristol, with responsibility for operations across the Bristol, and Gloucester offices, and the Oxford area. Regular travel across the region and to client locations will be required.

The Role

As Operations Manager, you will have overall responsibility for the performance of multiple contracts and operational teams across Bristol, Oxford and Gloucester. You will provide leadership and direction to Contracts Managers, Supervisors and operational colleagues, ensuring services are delivered safely, efficiently and in accordance with contractual, commercial and customer requirements.

The role combines strategic leadership with hands‑on operational management. You will oversee performance, budgets and profitability; maintain strong client relationships; support contract mobilisation and improvement; and create opportunities for sustainable business growth.

Key Responsibilities

The successful candidate will:

• Lead and manage the operational delivery of contracts across the region
• Ensure contracts are delivered safely, efficiently and in accordance with contractual requirements
• Manage budgets and financial performance to achieve agreed profitability targets
• Lead and develop Contracts Managers, Supervisors and operational teams
• Monitor performance and implement improvement initiatives to maximise productivity and customer satisfaction
• Build and maintain strong client, customer and stakeholder relationships
• Drive a customer-focused culture across all operational teams
• Support contract growth, retention and business development opportunities
• Participate in tender submissions, client presentations and contract mobilisations
• Ensure compliance with company policies, procedures, quality standards and operational controls
• Lead continuous improvement and business transformation initiatives
• Support organisational change and business growth projects
• Promote MD Group values, standards and professional expectations across all teams
• Proven experience in a senior operational management role
• Experience within social housing, property services, construction, planned works, repairs and maintenance or a related sector
• Strong commercial awareness and experience managing budgets, profitability and financial performance
• Extensive knowledge of responsive repairs, voids, planned maintenance and project delivery
• Experience managing multiple contracts, workstreams or geographical areas
• Proven ability to lead and motivate large operational teams
• Strong client relationship management and stakeholder engagement skills
• Experience monitoring and reporting on KPI performance and operational delivery
• Experience implementing service improvements and operational change initiatives
• Excellent communication, leadership and presentation skills
• Strong organisational skills and the ability to manage competing priorities
• Excellent IT skills, including Microsoft Office and operational management systems
• Full UK Driving Licence
• IOSH Managing Safely qualification
• Additional industry-recognised management or operational qualifications
• Experience supporting contract mobilisations and business growth initiatives
• Knowledge of social housing client performance frameworks and compliance requirements

Why Join MD Group?

At MD Group, our people are fundamental to our success. We take pride in delivering high-quality services to our clients and customers whilst creating opportunities for our colleagues to develop and progress.

As an Operations Manager, you will play a vital role in shaping operational performance, developing future leaders and contributing to the continued growth and success of one of the South West's leading property maintenance businesses.

About MD Group

We are a leading social housing and public sector building maintenance specialist. We work with Local Authorities and Housing Association landlords to build, maintain and renew the homes, properties and public buildings in their care.

We help our customers meet the challenge of managing restricted budgets whilst maintaining their commitment to the communities they serve by delivering the highest standards of work in the most efficient manner possible, reliably, on budget and as specified.

Over two decades we've established a reputation for quality delivery, supported by outstanding processes, exemplary training and continuous investment. Today, we are one of the largest building services companies in the South West, with a growing business nationwide.

We are an Equal Opportunities Employer and welcome applications from all suitably qualified candidates.

Job Type: Permanent

Pay: Up to £75,000.00 per year