Operations Manager

Project Start Recruitment Solutions; West of England; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive pension

Phone & laptop

Employee discount program

Career progression

Job summary

Project Start Recruitment Solutions in Bristol seeks an experienced Operations Supervisor/Manager to lead and optimize our multi-disciplinary field teams across electrical, gas and heating. Based at our Bristol office, you will drive operational excellence, improve field productivity, and ensure service delivery across planned installations, reactive maintenance and emergency response.

You will monitor safety, compliance with Gas Safe and electrical standards, manage KPIs and budgets, and mentor

Qualifications

• Minimum 3–5 years of operational management or supervisory experience within the heating, gas, M&E, or building services sectors.
• Solid practical knowledge of domestic gas heating systems, electrical installations, testing, and modern heating controls.
• Commercial acumen with understanding of KPIs, margins and resource efficiency.
• Proficient with digital dispatch/CRM software and standard office tools.

Responsibilities

• Lead, schedule and optimize daily operations for field engineers and contractors across gas, heating and electrical trades.
• Monitor resources, productivity, and SLAs, ensuring first-time fix rates and project milestones.
• Oversee job management, dispatch and client communications with office teams.
• Drive safety, quality and compliance with Gas Safe, BS 7671 and health & safety rules.

Skills

Operational leadership

Gas & electrical trades

KPIs & margins

CRM familiarity

Education

Full UK Driving Licence

Tools

CRM software

Microsoft Office

Job description

Operations Supervisor / Manager – Electrical, Gas & Heating

Location: Bristol

Reporting To: Director / Executive Management

Employment Type: Full-Time, Permanent

Company Overview

Our client is an established regional installation and service provider, offering gas heating, electrical installations, and renewable energy services. Operating from our central facility in South Gloucestershire, we deliver high-quality domestic and commercial services across the South West, driven by a commitment to technical excellence and customer satisfaction.

Role Overview

We are seeking an experienced and commercially focused Operations Manager to lead and optimize our multi-disciplinary field teams across the Electrical, Gas, and Heating divisions. Based out of our Bristol office, you will drive operational excellence, field productivity, health & safety compliance, and service delivery across planned installations, reactive maintenance, and emergency response work.

Key Responsibilities

1. Operational & Delivery Management
   • Lead, schedule, and optimize daily operations for field engineers and contractors across gas, heating, and electrical trade disciplines.
   • Manage resource allocation and workforce planning to maintain high first-time fix rates, meet project milestones, and uphold service level agreements (SLAs).
   • Oversee job management systems to monitor workflow progress, logistics, and field productivity from initial dispatch to completion.
   • Collaborate closely with office administration and dispatch teams to optimize routing, vehicle utilization, and client communications.
2. People & Team Leadership
   • Provide daily leadership, mentorship, and support to field engineers, sub-contractors, and apprentices.
   • Conduct regular performance reviews, toolbox talks, standard appraisals, and 1-to-1 meetings to promote team engagement and accountability.
   • Identify training and upskilling needs to maintain compliance with Gas Safe, NICEIC electrical standards, and emerging clean-energy technologies.
   • Address performance and operational bottlenecks proactively in line with company governance.
3. Quality, Safety & Compliance
   • Ensure strict adherence to Gas Safe regulations, BS 7671 (18th Edition Wiring Regulations), Building Regulations, and health & safety statutory requirements.
   • Conduct and support site audits, risk assessments, quality control checks, and incident/near-miss investigations.
   • Maintain equipment compliance across the field fleet, tool inventories, safety gear, and mobile devices (PDAs).
4. Commercial & Financial Control
   • Monitor project and job costs, stock utilization, rework rates, and operational overheads to protect division margins.
   • Analyze operational KPIs, field performance metrics, and profitability reports to identify continuous improvement opportunities.
   • Assist in managing key local authority contracts, housing association frameworks, and commercial account relationships.

Candidate Requirements & Person Specification

Experience & Knowledge

• Management Experience: Minimum 3–5 years of operational management or supervisory experience within the heating, gas, M&E, or building services sectors.
• Multi-Trade Understanding: Solid practical knowledge of domestic gas heating systems, electrical installations, testing, and modern heating controls.
• Commercial Acumen: Strong understanding of operational KPIs, job margin control, and resource efficiency.
• Technical Systems: Confident using modern digital dispatch/CRM management software, Microsoft Office, and operational reporting suites.

Qualifications (Desirable / Beneficial)

• Valid Gas Safe qualifications (CCN1, CENWAT, CKR1, HTR1) or relevant electrical certifications (18th Edition, NVQ Level 3 Electrical).
• MCS Compliance
• Health & Safety qualification (e.g., IOSH Managing Safely or NEBOSH General Certificate).
• Full UK Driving Licence (required).

Personal Attributes

• Proactive Leader: Strong communicator who sets clear standards and leads by example.
• Problem Solver: Calm under pressure with a pragmatic approach to overcoming daily operational challenges.
• Customer-Centric: Committed to delivering top-tier service quality and maintaining strong client relationships.

Package & Benefits

Salary: (£45,000 – £55,000 per annum, negotiable dependent on experience)

Vehicle / Allowance: Company vehicle or commercial business car allowance

Work Location: Bristol

Benefits

• Comprehensive pension scheme
• Mobile phone, laptop, and corporate equipment
• Employee discount program
• Direct access to executive leadership and clear long-term career progression