Operations Manager

Telent Technology Services Ltd; Warwick; Híbrido; GBP 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

26 days holiday + holidays

Company Car or Car Allowance

Company pension scheme

Employee Healthcare

Family-friendly policies

Wellbeing portal

Telent Reward discounts

Descripción de la vacante

Telent Technology Services Ltd is seeking an Operations Manager to lead roadside technology renewals and traffic signal projects. You’ll manage incident escalations, ensure SLA adherence, and forecast resource needs across sites with a focus on safety and client satisfaction.

The role requires experience in traffic signal systems, budget management, and strong leadership. Hybrid role with travel to Telent and customer sites as required.

Formación

• Experience of traffic signal systems and roadside technology renewals.
• Experience planning and preparing works with budgets/forecasts.
• People management experience and stakeholder liaison.
• CDM 2015 knowledge relevant to site works.
• Ability to meet targets and deliver projects on time.
• Strong client expectation management and negotiation skills.
• Full UK driving licence.

Responsabilidades

• Manage incident and service issue escalations with urgency.
• Maintain commercial understanding of client deliverables across services.
• Flag QEHS risks and implement safe working practices.
• Oversee service level management, SLAs and real-time investigations.
• Forecast resource loading and plan works with field teams.
• Identify risks and ensure controls are in place.
• Conduct health and safety inspections on-site.
• Liaise with client to ensure standards and corrective plans are followed.

Conocimientos

Incident management

Service delivery

Budgeting & forecasting

People management

Client negotiation

Planning & scheduling

Risk identification & mitigation

Driving licence (UK)

Health & safety leadership

Educación

CDM 2015 knowledge

Descripción del empleo

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Reporting to the Head of Technology Maintenance, the successful Operations Manager will have experience of roadside technology renewals and traffic signals systems. Will work with operational teams including 3rd party resource\suppliers and customers to ensure the highest levels of operational delivery, all SLA’s and KPI’s are met and any failures appropriately investigated. This is a Hybrid role that will require travel to meetings to Telent and Customer sites as required by the project.

What you’ll do

• Responsible for incident & Service issue escalations
• Maintain commercial understanding of the client contractual deliverables across all services
• Ensure all QEHS risks are flagged and appropriate measures are in place to enable safe working practices
• Responsible for Service Level Management, ensuring that agreed SLA’s and KPI’s are adhered to and any failures appropriately investigated in real time.
• Ensure Field based requirements are understood, to allow resource loaded forecasts to be planned and produced for preparation of works.
• Have the ability to identify risks to ensure sufficient controls are in place to manage risk
• Ensure adequate Health & Safety inspections / tours are conducted out on site
• Responsible for Service Level Management, ensuring that agreed SLA’s and KPI’s are adhered to and any failures appropriately investigated in real time.
• Liaising with the client to ensure works are conducted to required standards and formulating agreed plans to rectify any issues

Who you are

This role would suit someone with a background of traffic signals systems and roadside technology renewals and improvement schemes. Who has experience of planning and preparation of works along with managing budgets and financial forecasts.

Key Requirements

• Have demonstrable experience of traffic signal systems and roadside technology renewals and improvements.
• Managing budgets and financial forcasts
• People Management Experience
• CDM 2015 knowledge
• Ability to meet targets and consistently delivering projects on time, managing priorities, deadlines, and time critical situations for the business and client
• Confident and successful negotiator managing client expectations
• Full UK Driving Licence

What we offer

At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.

The additional benefits with this role

• 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company Car or Car Allowance
• Company pension scheme
• Employee Healthcare
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed Join us and help deliver critical infrastructure projects that make a real difference.

It’s an exceptional time to be a part of M Group

#TelentTS IND2