Operations Manager

TJX Europe; Walsall; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus

4-day week

Fixed rota

Weekend rotation

Colleague discount

Career development

Competitive salary

Job summary

TJX Europe is seeking an exceptional Shift Operations Manager at the Walsall Distribution Centre. This senior leadership role oversees 300+ associates and supports a team of managers and frontline leaders to deliver results at scale.

You will lead a large, fast-paced operation, focus on productivity, quality, service, and people development. The role includes a 4-day, 36-hour week, a fixed 3-week rota, and a 10% colleague discount along with an annual bonus and strong career development

Qualifications

• Leadership of 100+ colleagues
• Experience managing managers and leadership teams
• Accountability for operational performance and KPI delivery
• Experience leading large, diverse teams in fast-paced environments
• Strong analytical and problem-solving capability

Responsibilities

• Leading a shift operation of 300+ colleagues.
• Acting as Duty Manager and senior operational decision maker for the site.
• Delivering productivity, quality, service and people performance targets.
• Coaching and developing managers and future leaders.
• Using KPIs and operational data to drive improvement.
• Leading change initiatives and continuous improvement activity.

Skills

Leadership of 100+ colleagues

Experience managing managers and teams

Operational KPI delivery

Leading large, diverse teams

Analytical problem solving

Job description

TJX Europe

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Lead a business-critical operation. Inspire hundreds of colleagues. Deliver results at scale.

At TJX Europe, we're looking for an exceptional operational leader to join our Walsall Distribution Centre as a Shift Operations Manager. This is a senior leadership role with responsibility for leading 300+ associates through a team of managers and frontline leaders.

What You Will Be Doing

• Leading a shift operation of 300+ colleagues.
• Acting as Duty Manager and senior operational decision maker for the site.
• Delivering productivity, quality, service and people performance targets.
• Coaching and developing managers and future leaders.
• Using KPIs and operational data to drive improvement.
• Leading change initiatives and continuous improvement activity.

What We Are Looking For

• Operations Managers, Senior Operations Managers and Site Managers from logistics, distribution, manufacturing or production.
• Area Managers, Regional Managers or Senior Store Managers from large-format retail businesses.
• Senior multi-site or area leaders from hospitality operations.

Essential Experience

• Leadership of 100+ colleagues as a minimum.
• Experience managing managers and leadership teams.
• Accountability for operational performance and KPI delivery.
• Experience leading large, diverse teams in fast-paced environments.
• Strong analytical and problem-solving capability.

What You Will Receive

• Competitive salary
• Annual bonus opportunity
• 4-day, 36-hour working week
• Fixed 3-week rota
• Only one weekend in three worked
• 10% colleague discount
• Career development opportunities within TJX Europe

Please note: This is a senior leadership position. We are seeking candidates with significant experience leading large operational teams and managing through layers of leadership.

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address

154A Green Lane

Location

EUR UK Walsall Processing Centre