Operations Manager

Sue Ross Recruitment Ltd; Wakefield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment firm is seeking an Operations Manager to lead a team of Serious Injury professionals. This role focuses on coaching and mentoring the team to ensure targets are met while driving growth and engagement in line with business strategies. The ideal candidate will have proven leadership experience in a regulated environment and strong people management skills. This is a pivotal position contributing to operational success and excellent client service.

Qualifications

• Experience in a leadership role within a regulated environment.
• Ability to inspire and coach teams effectively.
• Track record of meeting operational and customer service goals.

Responsibilities

• Lead and motivate a team towards operational success.
• Ensure performance and quality targets are achieved.
• Manage recruitment and resources to maintain efficiency.
• Collaborate with senior leaders for continuous improvement.

Skills

Proven leadership experience in a regulated, customer-focused environment

Strong people management skills

Operational acumen

Excellent communication and problem-solving skills

Commitment to continuous improvement

Job description

Overview

Sue Ross Recruitment are looking for an inspiring leader with a passion for delivering excellent client outcomes. We’re looking for an Operations Manager to lead a team of Serious Injury professionals towards delivery of operational, customer and financial performance. Implementing effective coaching and mentoring techniques to ensure team objectives and targets are achieved in accordance with business strategy and relevant regulatory requirements. This is a great opportunity to be part of a leadership team for the Serious Injury Department and help Senior Leaders deliver growth, engagement, excellent customer service and performance.

What you’ll do

• Lead and motivate a team of Serious Injury professionals through effective coaching and mentoring.
• Ensure operational, customer, and financial targets are met in line with business strategy.
• Manage recruitment, resources, and performance to maintain efficiency and quality.
• Embed new systems and processes, building team capability and resilience.
• Anticipate risks, safeguard compliance, and ensure high-quality case progression.
• Collaborate with senior leaders to foster continuous improvement and staff engagement.

What we’re looking for

• Proven leadership experience in a regulated, customer-focused environment.
• Strong people management skills with the ability to inspire, coach, and develop teams.
• Operational acumen with a track record of delivering performance and quality outcomes.
• Excellent communication and problem-solving skills.
• Commitment to continuous improvement and client service excellence.

This is a chance to be part of our clients wider leadership team, shaping the Serious Injury Department. You’ll play a pivotal role in driving growth, engagement, and operational success.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment