Operations Manager

Veredus; United Kingdom; Remote; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Pension

Flexible working

Wellbeing support

Job summary

Inner Spark is seeking a hands-on, fully remote operations lead for a UK-based charity that runs development workshops for young people. You will manage operations, IT systems and HR lifecycle, ensuring scalable processes, GDPR compliance and secure data handling.

You will collaborate with the CEO, fundraising and delivery teams to build resilient workflows, support team welfare, and drive efficient governance and supplier management.

Qualifications

• Hands-on generalist with a bias for fixing problems and adding process
• Experience running HR lifecycle from hiring to leavers

Responsibilities

• Design, document and improve operational processes to scale the schools programme.
• Own the policy framework (health & safety, data protection, safeguarding, expenses) and keep it current.
• Manage suppliers, contracts and renewals to maximise value.
• Oversee equipment for remote staff, insurance and shared workspace arrangements.
• Support governance with CEO/trustees reports and update the risk register.
• Collaborate with finance on budgets, purchasing and month-end inputs.
• Support logistics behind workshops and major fundraising events.
• Own IT setup (Microsoft 365/Google Workspace), devices and access.
• Manage outsourced IT provider and be the first IT contact for issues.
• Lead cyber security and GDPR compliance and staff awareness.
• Maintain CRM and core systems for accurate, reportable data.
• Identify and introduce tools/automation to save time, including sensible use of AI.
• Run the full employee lifecycle (recruitment to leavers)
• Keep HR policies and staff handbook compliant
• Maintain HR records and absence/holiday/training data
• Advise managers on day-to-day people matters; escalate where needed
• Manage safer recruitment (DBS checks/references) for staff, freelancers and volunteers
• Support an inclusive culture with focus on wellbeing and development
• Coordinate benefits, pension auto-enrolment and payroll changes
• Act as trusted deputy to CEO on operational matters
• Take on other duties as organisation grows

Skills

Operations management

IT systems

HR & people management

Policy & compliance

Tools

Microsoft 365 / Google Workspace

CRM systems

Job description

Line management: [To confirm, e.g. administrator / freelance IT support]

Contract: Permanent, full-time

Location: Fully remote (UK-based), with occasional travel for team days and events

Salary: £40,000 per annum

About the organisation

Our client is a UK charity that runs free personal development workshops for young people in schools. The workshops help young people build self-awareness, resilience and confidence.

The charity is growing fast and has ambitious plans to reach many more young people over the next few years. Growing at that pace needs strong systems, good people practice and reliable technology, and this role is central to all three.

Purpose of the role

This role builds and runs the operational backbone that lets Inner Spark grow without losing quality. You will lead three areas:

• Operations: processes, policies, suppliers, facilities and compliance
• IT and systems: technology, data, cyber security and digital tools
• HR and people: the full employee lifecycle, from hiring to leaving

You will be a hands-on generalist who enjoys fixing problems, putting structure in place and making work easier for everyone else. The team works remotely, so you will also shape the tools and routines that keep a dispersed team connected. You will work closely with the CEO, the fundraising team and the delivery team.

Key responsibilities:

Operations

• Design, document and improve operational processes so the organisation can scale its schools programme.
• Own the policy framework (e.g. health and safety, data protection, safeguarding administration, expenses) and keep it current.
• Manage suppliers, contracts and renewals, making sure they deliver value for money.
• Oversee equipment for remote staff, insurance and any shared workspace or venue arrangements.
• Support governance: prepare operational reports for the CEO and trustees and keep the risk register up to date.
• Work with finance colleagues or the external accountant on budgets, purchasing, payroll inputs and month-end.
• Support the logistics behind workshop delivery and major fundraising events.

IT and systems:

• Own the IT setup, including Microsoft 365 / Google Workspace, devices, accounts and access.
• Manage the outsourced IT support provider and act as the first point of contact for IT issues.
• Lead on cyber security and data protection, including UK GDPR compliance, backups and staff awareness.
• Look after the CRM and other core systems, keeping data accurate and useful for reporting on reach and impact.
• Identify and introduce digital tools and automation that save time, including sensible use of AI.

HR and people

• Run the full employee lifecycle: recruitment, contracts, onboarding, probation, appraisals and leavers.
• Keep HR policies, the staff handbook and employment documentation compliant and up to date.
• Maintain HR records and the HR system, including absence, holiday and training data.
• Advise managers on day-to-day people matters, escalating complex cases to external HR or legal advisers.
• Manage safer recruitment processes, including DBS checks and references, for all staff, freelancers and volunteers.
• Support a positive, inclusive culture, with a focus on wellbeing, learning and development.
• Coordinate benefits, pension auto-enrolment and payroll changes.

General

• Act as a trusted deputy to the CEO on operational matters.
• Take on other reasonable duties in line with the role as the organisation grows.

The postholder will need an enhanced DBS check.

What we offer and how to apply

• Salary of £40,000 per annum
• Fully remote working
• Pension and [other benefits, e.g. flexible working, wellbeing support]
• The chance to shape the operations of a fast-growing charity with a bold ambition

Our client is committed to safeguarding children and young people and welcomes applications from people of all backgrounds.