Operations Manager

Compass Group UK & Ireland; Stevenage; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking an Events Operations Manager to lead a dynamic team in delivering exceptional hospitality experiences. This role involves maximizing commercial opportunities, training, and supporting your team to provide outstanding service across various events. You will play a crucial role in ensuring client satisfaction and driving revenue growth while fostering a culture of excellence and continuous improvement. Join a forward-thinking company that values diversity and empowers its employees to thrive in a vibrant work environment.

Benefits

Contributory pension scheme

Career Pathways and MyLearning programmes

Digital GP access

Exclusive travel discounts

Food shop discounts

Cinema ticket discounts

Cash rewards for spending

Free wellness and exercise classes

Qualifications

• Proven understanding of the retail catering industry.
• Ability to motivate and inspire people at all levels.

Responsibilities

• Deliver all contractual terms and build strong client relationships.
• Ensure team meets and exceeds customer expectations.
• Identify sales growth opportunities and manage P&L.

Skills

Effective communication

Results orientation

Motivational skills

Understanding of retail/public catering

Flexibility and adaptability

Education

Experience in a similar role

Job description

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Job Introduction

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

At RA Venues, we inspire great experiences at some of the UK's leading cultural and heritage destinations. From hungry herbivores at Whipsnade Zoo, sophisticated afternoon teas in Liberty London to alfresco brunches at Hatfield House, we celebrate great food and legendary dining across our portfolio of clients.

We are looking for a talented and experienced Events Operations Manager to join our team at this prestigious contract based in Stevenage.

The Events Operations Manager will thrive on getting the best out of people and maximising commercial opportunities. You are drawn to satisfaction from managing, training, and supporting your team. You will support your team in providing a professional food service across our Conference, Banqueting, Restaurant and Events.

Can you bring your shine to Restaurant Associates Venues?

Responsibilities include:

• Understand and deliver all contractual terms.
• Communicate proactively with the client and day visitors and to build a solid relationship to aid future retention and business.
• Always promote the venue and act as a Compass advocate.
• To ensure a structured team meeting is held on a regular basis.
• To ensure the team deliver product and service that meets and exceeds customer expectation.
• Actively encourage and use feedback to build action plans for continuous improvement.
• To understand all financial elements of the business and to inspire confidence in this knowledge.
• Identify opportunities for sales growth and work collaboratively with the team to implement.
• Motivation of the team to drive revenue, measure, and feedback on progress.
• Support with the marketing strategy for the venue.
• Ensure the team is HSE compliant.
• Effectively Manage P&L.

Our Ideal Event Operations Manager will be:

• Effective communicator.
• Results oriented.
• Proven understanding of the retail catering/public catering industry.
• Holds team to account.
• Able to motivate and inspire people at all levels.
• Confident in challenging and questioning existing practices.
• Fully flexible and willing to adapt to ever changing environments.
• Have experience in a similar role.

About Us

Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/1706/96149001/52658988/SU

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!