Operations Manager

AVASK; Southampton; Hybrid; GBP 60,000 - 70,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Annual leave purchase scheme (up to 5)

Company Pension Scheme (Royal London)

Cycle2Work Scheme

Private Healthcare Insurance (Vitality

Ongoing training and career growth

Job summary

AVASK Global Compliance is a rapidly expanding international firm that specialises in VAT, tax and accounting for e-commerce businesses. The Operations Manager role at AVASK Southampton focuses on delivering operational excellence across a global footprint, driving improvements, and ensuring consistency and client focus across service lines.

The successful candidate will lead multi-jurisdictional workflows, coordinate with partners and internal teams, and leverage automation to enhance accuracy

Qualifications

• Educated to Degree Level in Business/Operations/Technology/Information Systems or a related field.

Responsibilities

• Provide effective operational leadership across AVASK’s Group offices, ensuring global teams align to policies, procedures and performance expectations.
• Develop understanding of AVASK’s global tax compliance environment, including how VAT, EPR, customs, accountancy and advisory services interact for international clients.
• Ensure end-to-end client journey across multiple jurisdictions with clear ownership, handovers, controls and escalation routes.
• Contribute to improvements in software systems, automation and workflow design to deliver efficiencies and enhanced customer experience.
• Monitor KPIs, service levels, quality trends and risks to identify improvements and implement corrective actions.
• Drive process optimisation via automation, AI tools, data analytics and standardised SOPs to boost productivity.
• Coordinate between departments and service partners to avoid duplication and delays in service delivery.
• Work with Service Partners to ensure service levels and client standards are met and dependencies managed.
• Capture non-conformance, risk and opportunity feedback to support continuous improvement and root-cause analysis.
• Stay abreast of industry best practice and ISO 27001 information security controls.

Education

BSc/BA in Business Management, Operations Management, Technology Management, Information Systems or a relevant field

Job description

Role: Operations Manager

Salary: £60,000 - £70,000 DOE

Location: Southampton (hybrid - 1 day from home)

The Operations Manager will lead operational excellence across AVASK’s global footprint, ensuring that international teams, service lines and partner operations work in a consistent, scalable and client-focused way. The role will support the delivery of AVASK’s tax compliance, global e-commerce, VAT, EPR, customs, accountancy and related advisory services by improving the way interconnected services operate together across jurisdictions.

Operations Manager, the role

• Provide effective operational leadership, communication and management across AVASK’s Group offices, ensuring global teams are aligned to AVASK policies, procedures, service standards and performance expectations.
• Develop a strong understanding of AVASK’s global tax compliance environment, including how VAT, EPR, customs, accountancy, advisory and related services interact to support international e-commerce clients.
• Ensure operational processes support the end-to-end client journey across multiple jurisdictions, marketplaces and service lines, with clear ownership, handovers, controls and escalation routes.
• Contribute to the ongoing programme of improvements in software systems, automation and workflow design to deliver business efficiencies, scalability, improved compliance outcomes and enhanced customer experience.
• Monitor and analyse key performance indicators, service levels, quality trends and operational risks to identify areas for improvement and implement measurable corrective actions.
• Drive process optimisation initiatives by leveraging automation, AI tools, data analytics and standardised operating procedures to reduce manual effort, improve accuracy and increase productivity across global teams.
• Ensure seamless coordination between departments and service partners so that interdependent services are delivered efficiently, consistently and without unnecessary duplication or delay.
• Work with Service Partners to ensure required service levels are achieved, client service standards are maintained and operational dependencies are actively managed.
• Ensure non-conformance, risk and opportunity feedback is captured and logged with the Quality Management Officer to support continuous improvement, root-cause analysis and effective stakeholder-led resolution.
• Stay abreast of industry best practice, tax authority expectations, marketplace developments and technology trends affecting global e-commerce compliance and operational delivery.
• Be aware of information security procedures and controls and assist in ensuring they are fully implemented with all personnel to the ISO 27001 standard.
• Set clear performance expectations, conduct regular performance reviews and provide ongoing feedback to team members, ensuring operational capability supports AVASK’s global growth ambitions.
• Encourage professional development and identify training opportunities to strengthen team knowledge of tax compliance, systems, process improvement, automation and cross-service delivery.

Operations Manager, the person

• Educated to Degree Level - BSc/BA in Business Management, Operations Management, Technology Management, Information Systems or a relevant field.
• Strong understanding of tax compliance operations, ideally within VAT, EPR, customs, accountancy, advisory or related international compliance services.
• Experience supporting global e-commerce clients, online marketplace operations or multi-jurisdictional service delivery environments.
• Proven experience as an Operations Manager, Business Manager or similar role within a complex, multi-service, regulated or professional services environment.
• Strong understanding of the interdependency between operational processes, client onboarding, compliance delivery, finance, technology, service partners and customer experience.
• Understanding of quality management systems, continuous improvement and ISO 9001 principles.
• Excellent organisational, leadership and collaborative skills, with the ability to influence teams across different locations and functions.
• Outstanding communication and interpersonal abilities, including the confidence to engage internal and client stakeholders at all hierarchy levels.
• Solid understanding of internal controls, risk management, business processes and compliance-driven operating models.
• Excellent knowledge of MS Office, databases, workflow tools, reporting systems and business information systems.
• Experience implementing automation, AI-enabled tools, systems improvements and process redesign to maximise efficiency, accuracy, scalability and team performance.
• Ability to use data, KPIs and operational insight to identify trends, resolve root causes and drive measurable improvement.

Operations Manager, the benefits

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme (up to 5 days per year).
• Company Pension Scheme (Royal London).
• Cycle2Work Scheme.
• Private Healthcare Insurance (Vitality).
• Ongoing training, development and clear career progression opportunities.

About AVASK

AVASK Global Compliance is a rapidly expanding international firm that specialises in VAT, tax and accounting for e-commerce businesses.

AVASK assists hundreds of Amazon FBA sellers as well as entrepreneurs across eBay, Shopify and many other platforms. Providing clients with a comprehensive range of expertise - from practical guidance on cross-border transactions to ensuring they are fully compliant.