Operations Manager

TC Facilities Management; Remote; GBP 50,000 - 55,000; Full time

Job summary

A leading facilities management company in the UK is seeking an Operations Manager to oversee national contracts. You will manage multiple sites, lead a team, and use performance data to drive service excellence. The ideal candidate has proven experience in large-scale operations, strong analytical and leadership skills, and a commitment to high operational standards. This role offers a competitive salary up to £55,000, a car allowance, and benefits, along with opportunities for career development within a growing business.

Benefits

Car allowance

Company laptop and phone

Pension scheme

Private health insurance

Career development opportunities

Qualifications

• Proven experience in managing large-scale operations, preferably in facilities management.
• Strong analytical skills to turn data into actionable insights.
• Excellent communication skills for stakeholder engagement.
• Ability to manage multiple priorities effectively.
• Sound knowledge of Health & Safety and COSHH regulations.

Responsibilities

• Oversee operations across all sites within the contract.
• Use data to identify trends and drive continuous improvement.
• Lead and coach Area Managers to meet KPIs.
• Ensure financial targets and cost efficiencies are met.
• Manage customer relationships and handle escalations.
• Conduct site visits for standards and compliance assessments.

Skills

Managing large-scale operations

Analytical skills

Stakeholder management

Organizational skills

Leadership skills

Proficiency in Excel

Job description

Job Title: Operations Manager

Location: Manchester (National UK role - England & Scotland, travel to customer sites required)

Salary: £50,000-£55,000 per annum + car allowance + benefits

Hours: 42 hours per week (Monday-Saturday coverage)

About the Role

You will take ownership of one of our key national contracts, delivering end-to-end operations across multiple sites. This high-profile position will see you lead your on-the-ground team, harness performance data to spot trends, and make smart decisions that drive service excellence, financial performance and full compliance.

What You'll Be Doing

• Oversee operations across all sites within the contract, ensuring high operational standards are consistently met.
• Use performance data to identify trends, highlight issues and drive continuous improvement.
• Lead, support and coach Area Managers to deliver against KPIs.
• Collaborate closely with the Contract Director on reporting, planning and key strategic projects.
• Ensure P&L targets are achieved, and cost-efficiencies identified and acted upon.
• Manage customer relationships, handle escalations and maintain high satisfaction levels.
• Conduct site visits to assess standards, compliance and safety.
• Embed a culture of accountability, share best practice and drive continuous improvement.

What We're Looking For

• Proven experience in managing large-scale operations, ideally within cleaning or facilities management.
• Strong analytical skills — confident at turning data into actionable insights.
• Excellent stakeholder management and communication skills; able to engage at all levels.
• Highly organised, proactive and adept at juggling multiple priorities.
• Sound knowledge of Health & Safety and COSHH regulations.
• Willingness to travel nationally, including overnight stays.
• Strong leadership skills with a track record of motivating teams to deliver results.
• Comfortable using Excel and reporting tools to monitor performance and drive improvement.

What You'll Get

• Competitive salary up to £55,000.
• Car allowance.
• Company laptop and phone.
• Pension scheme.
• Private health insurance.
• Career development opportunities within a growing business.

About Us

TCFM has been delivering high-quality cleaning and facilities management services for over 60 years. From our humble beginnings, we've grown into one of the UK's leading FM companies, working across a wide range of sectors. This role gives you the chance to make a real impact on one of our most important accounts — using your operational expertise and data insight to drive performance and deliver exceptional results