Operations Manager

ZipRecruiter; Pitlochry; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking an Operations Manager to lead their team at a picturesque hotel in the Scottish Highlands. This role is pivotal in ensuring that guests experience the highest level of service, while also focusing on operational excellence and team culture. The ideal candidate will bring a blend of management experience and a passion for guest service, helping to create memorable experiences in a stunning natural setting. Join a supportive team that values creativity and collaboration, and take your career to new heights in this unique environment.

Benefits

35 days holiday

Training and development

Employee events and celebrations

Healthy meals at work

Access to Employee Assistance Programme

Financial Wellbeing App

£200 referral bonus

Discounted room rates

Cycle to Work Scheme

Critical Illness & Life Assurance cover

Qualifications

• Previous experience in Operations Management or similar roles.
• Ability to maintain a guest-centric culture.

Responsibilities

• Oversee daily hotel operations ensuring guest satisfaction.
• Develop strategies to enhance guest experiences.
• Lead and manage the front office department effectively.

Skills

Operations Management

Guest Service

Communication Skills

Team Leadership

Problem Solving

Education

Experience in F&B or Front Office Management

Job description

Job Description

Why Join Pine Trees Hotel?

Experience a warm welcome in the Scottish Highlands. Join us at Pine Trees Hotel as our Operations Manager and embrace the very best of Scottish culture. Nestled in the heart of Pitlochry, we invite everyone who joins our team to help us create a traditional Coorie lifestyle that reflects the natural beauty and serenity of our surroundings. At Pine Trees, we want our team and our guests to step away from the hustle and bustle and take in the breath-taking scenery within our 10-acre woodland estate.

You will work with a fantastic team with a strong focus on delivering exceptional guest experiences. We will help you to develop your skills and passions whilst offering boundless warmth and hospitality. Bringing your own ideas and creativity, to the Operations Manager role, you will assist us to guide the guest experience beyond the expectation.

Your Role:

As Operations Manager you will have a strong focus across our key operational departments with a specific focus within Front Office. This is a highly visible role, overseeing the continual development and delivery of the Pine Trees Hotel guest journey, the brand standards, cost controls and hotel profitability, health & safety, sustainability, and team culture.

You will bring a passion and attention to detail that will make you an exceptional Operations Manager that our guests will love to interact with. Your passion will ignite the experiences for our guests.

Joining the Pine Trees team, you will:

• Oversee the daily operations of the hotel to ensure that all guests receive the highest level of service and satisfaction, whilst leading and managing the front office department with a hands-on approach.
• Develop and implement strategies to improve guest experiences.
• Maintain employee focus on our customers' needs by individualising and personalising service where possible and encouraging and motivating the team to deliver exceptional service to guests.
• Ensure all departments are working together effectively to achieve the hotel's goals by clearly communicating the objectives and expectations of the team.
• Embrace our company values and ensure these are reflected in your daily interactions with guests, employees, and external clients.
• Ownership of the full in-stay and post-stay customer service lifecycle, continually reviewing where improvements can be made.
• Work with the Heads of Departments to ensure the brand service standards are routinely reviewed against adoption and delivery metrics.

This role will involve operational coverage across a seven-day week rota, as required by the business. You will be happy to work with a One-Team mentality, ensuring best practice is shared and encouraged across the team.

About you:

We will support you by giving you the platform to develop, learn & shine!

We ask of you:

• Previous Operations Management experience or management experience within F&B or Front Office as this would be the perfect role if you are looking to progress your career.
• Can maintain and enhance a guest and team centric culture.
• Communicate effectively at all levels both verbally and in writing.
• Take a hands-on approach and influence and inspire confidence within the team from the floor.
• A coaching, supporting and challenging mentality that delivers operational results.
• Build effective and productive relationships (internal & external).
• Create an open and collaborative environment with our employees.
• Identify and manage best resources to achieve targets.
• Translate strategies into practical plans.

Benefits:

• 35 days holiday
• Training and development from day one
• Employee events and celebrations
• In-house company interactive employee communication APP
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you'll also receive:

• Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family.
• Involvement in our employee of the quarter and annual recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Critical Illness & Life Assurance cover

We look forward to receiving your application for this role and welcoming you into our warm and friendly team and our haven within the Scottish Highlands.