Technical Service Manager

EQUANS; Knowsley; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

25 days annual leave

Life Cover 2x salary

Employee discounts

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days

Learning opportunities

Employee referral rewards

Employee networks

EAP and wellbeing app

Job summary

Equans is seeking a Technical Service Manager to oversee the maintenance and technical performance for PFI school contracts in the Knowsley area, based from the Speke Office. The role requires supervising a team of engineers and driving compliance with regulatory and contract requirements.

The ideal candidate will have at least three years' experience in hard services, strong people management skills, and knowledge of CAFM/asset management systems.

Qualifications

• Minimum of three years' experience in hard services supervision or higher
• Experience managing sub-contractors and maintaining standards
• Knowledge of HR legislation, risk management and compliance

Responsibilities

• Plan and deliver improvements to service quality and customer satisfaction
• Ensure contract compliance across PFI school contracts
• Lead a team of engineers to meet statutory and contractual timescales
• Provide technical guidance on mechanical/electrical/fabric systems
• Support life cycle management and asset data accuracy

Skills

Hard services

People management

Compliance knowledge

Data analysis

Reporting

Education

IOSH Working Safely

Tools

CAFM systems

Asset Management

Job description

Equans is looking for a Technical Service Manager to join our team in Merseyside on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, bonus and benefits package.

We are looking for a focussed driven individual to add expertise and dimension to the building maintenance team on the Knowsley schools PFI which serves the Hard Services across at High Schools. They will be able to demonstrate flexibility and efficiency in responding to changing business requirements and will establish good working relationships with their team members.

The role holder should have ambitions to progress within a company that offers plentiful opportunities to develop. Flexible working hours required, and ability to work under pressure, take ownership of problems and deal with them to their conclusion.

Based at Equans Speke Office the TSM will be responsible for the technical performance and maintenance of standards within the contracts for both Rochdale and Oldham PFI Schools. They will provide guidance to others on site, showing technical expertise in mechanical, electrical and fabric systems, to ensure appropriate and compliant solutions and efficient customer service delivery. Manage a team of engineers to ensure full compliance with all relevant regulations.

What will you deliver?

• Planning and implementation of change to improve service and operational quality and customer satisfaction.
• To ensure customer focused service delivery, contractual and procedural compliance across the PFI contracts with regards to the following aspects of the Contract:
• Ensure the provision and maintenance of a high level of Mechanical / Electrical / Support to our Clients.
• Ensure up to date accurate asset management and support to the Life Cycle Manager in complying with the contract life cycle requirements and technical support.
• Manage a team of engineering staff in order to maintain the school contract to contractual and acceptable standard.
• Form part of the RP/AP roles as required by the contracts
• Offer technical support as required to the business.
• Ensure all statutory obligations are maintained in line with current legislation.
• Management of Reactive/Corrective works to ensure contractual timescales are met.
• Management of the PPM Compliance team to ensure contractual / statutory timescales are met.
• Management of the engineer’s day to day work schedules

What can we offer you?

On offer is a competitive salary, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2x times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Experience working within Hard services in a supervisory or higher role for a minimum of three years.
• Working knowledge of other services such as support services, Admin, Finance
• Working experience of People Management, Sickness, Performance, Risk Management and compliance with HR legislation.
• Experience of Managing Sub Contractors and maintaining standards.
• Responding to bespoke client/ operational requests for information.
• Ad hoc reporting requirements for management and client to be undertaken.
• Good working knowledge of standard IT packages.
• Excellent communication and customer service skills as well as the ability to build positives.
• Experience of analysis of data and reporting writing.
• Have a minimum of IOSH Working Safely.
• Well versed and understand statutory compliance and reporting.
• Experience of Asset Management and CAFM systems.
• Experience of Life Cycle management and requirements.
• Experience of working and adhering to budgets, offering cost effective solutions.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.

As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.

We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview. To find out more about this scheme.