Technical Operations Manager

CBRE; Peterborough; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Manager to lead a dynamic team in Peterborough. This role is pivotal in enhancing service delivery and ensuring client satisfaction by setting high industry standards. The successful candidate will manage operational activities, oversee vendor relationships, and drive performance aligned with client objectives. With a focus on organizational development and strategic planning, this position offers a unique opportunity to influence workplace efficiency and effectiveness. If you're passionate about corporate real estate and facilities management, this is the perfect chance to make a significant impact.

Qualifications

• Proven experience in corporate real estate or facilities management.
• Strong leadership skills with a focus on team management and performance.

Responsibilities

• Oversee operational activities and ensure compliance with contract terms.
• Manage talent recruitment, retention, and performance management.

Skills

Corporate Real Estate Experience

Facilities Management

Procurement

Team Management

Health & Safety Management

Energy Management

Change Management

Organizational Development

Budgeting

Strategic Planning

Job description

Operations Manager

Job ID 217504

Posted 05-May-2025

Service line GWS Segment

Role type Full-time

Areas of Interest Engineering/Maintenance

Location(s) Peterborough - England - United Kingdom of Great Britain and Northern Ireland

Company Profile

CBRE is the global leader in real estate services, leveraging the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Global Workplace Solutions (GWS) is a division of CBRE that provides a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining 'workplace' by making every place of work a competitive advantage for our clients, contributing to business results through various environments including offices, retail outlets, laboratories, data centers, manufacturing environments, or virtual locations.

Job Title: Operations Manager

CBRE Global Workplace Solutions, a leading global provider of integrated facilities and corporate real estate management, is recruiting an Operations Manager for the team in Peterborough.

Role Summary

Ensure team members continually improve service delivery levels by setting high industry standards and maintaining a strong client focus across all areas.

Key Responsibilities

1. Be the primary strategic and operational support point for the Account Manager.
2. Oversee all operational activities across the contract.
3. Assist the Account Manager with client reporting activities.
4. Manage the team towards shared objectives.
5. Handle talent recruitment, retention, training, and performance management.
6. Drive superior account performance aligned with client and contractual objectives, developing and measuring short and long-term goals.
7. Ensure full contract compliance regarding operations, risk, and legal matters.
8. Monitor contract performance against targets and scorecard compliance.
9. Lead by example in vendor relationships, managing and partnering with vendors professionally.
10. Oversee all vendor relationships.
11. Optimize CBRE’s technology platform to support operational needs and maximize value.
12. Enhance platform efficiencies and ensure all account Playbooks are current and effective.
13. Provide leadership and manage infrastructure functions, aligning objectives with client priorities and CBRE's wider goals.

Key Skills / Experience / Requirements

• Ability to work dynamically under pressure and re-prioritize as needed.
• Experience in corporate real estate or facilities management.
• Procurement experience is essential.
• Proven experience managing large teams.
• Experience with H&S and Energy Management is advantageous.
• Experience in large-scale change management is a plus.
• Skills in organizational development, personnel management, budgeting, and strategic planning.
• Excellent leadership and interpersonal skills.
• Successful experience working in international corporate environments.