Business Operations Manager

Superb People Ltd; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Generous holiday allowance

Private healthcare

Mentoring programme

International opportunities

Job summary

Superb People Ltd in London seeks an experienced Business Operations Manager in a professional services consultancy. You will partner with senior leaders, turning strategy into action, owning finances and MI, and ensuring smooth operations, people, and business development.

You’ll manage a small team of PAs, influence senior stakeholders, drive continuous improvement, and contribute to HR planning and workforce initiatives. This role offers hybrid working and international opportunities.

Qualifications

• Experience running operations in project-based professional services firms.
• Comfortable with financial MI and presenting it to senior people.
• Experience managing or developing people.
• Strong organisational skills and ability to juggle priorities with minimal guidance.
• Ability to build trust with senior stakeholders and influence them.
• Clear communicator, discreet, and comfortable using AI tools in your work.

Responsibilities

• Own the team's finances and management information; spot trends, risks and opportunities.
• Support business planning and translate priorities into action.
• Collaborate with HR on workforce planning, recruitment, onboarding and wellbeing.
• Line manage a small team of PAs.
• Coordinate learning, development and inclusion initiatives.
• Improve processes and ways of working; support business development, events and client feedback.

Skills

Financial MI

People management

Stakeholder influence

Organisational skills

Communication

AI tools

Job description

Business Operations Manager – Professional Services Consultancy

London (hybrid, 2 days in the office) | Full-time

Are you an operations or commercial leader who likes being at the centre of a business? This role puts you alongside senior leaders, running the business side of a successful consulting team.

The firm

A well-established, international consultancy with a collaborative, open culture. Its work is intellectually demanding and highly regarded. It's a stable, people-focused business that invests properly in its staff.

The role

You'll be the operational right hand to the team's directors. You'll turn strategy into action, own the financial and management information, and keep people, operations and business development running smoothly. It's broad, influential and varied.

You’ll:

• Own the team's finances and MI: spot trends, risks and opportunities, and lead discussions on the numbers
• Support business planning and turn priorities into action
• Work with HR on workforce planning, recruitment, onboarding and wellbeing
• Line manage a small team of PAs
• Coordinate learning, development and inclusion priorities
• Improve processes and ways of working
• Support business development, including events, marketing and client feedback

About you

• You've run operations, commercial or business management in a project-based professional services firm, such as a consultancy, design, engineering, architecture or advisory firm
• You're confident with financial MI and presenting it to senior people
• You've managed or developed people
• You're organised and comfortable juggling priorities with little guidance
• You can build trust with highly expert senior stakeholders and influence them
• You're a clear communicator, discreet, and comfortable using AI tools in your work

What's on offer

A generous holiday allowance, enhanced family leave, private healthcare, a strong development programme with mentoring, and opportunities to work internationally.