Operations Manager

DHL; Nottingham; On-site; Confidential; Full time

Job summary

DHL is seeking an Operations Manager for its flagship Manton Wood operation in Nottingham on a 6-month fixed-term contract. You will lead operational teams through a major customer implementation, embedding new ways of working and sustaining service excellence during a transformative period.

You will partner with senior stakeholders, customers and site teams to drive performance across safety, quality and productivity while coaching managers for high engagement and sustainable results.

Qualifications

• Experience leading warehouse/logistics/supply chain operations in fast-paced environments.
• Ability to coach and develop managers and supervisors.
• Strong stakeholder management with customer-focused mindset.

Responsibilities

• Lead warehouse operations during a major customer implementation.
• Drive safety, quality, productivity, and service KPIs.
• Build relationships with customers and stakeholders as the project lead.
• Coach and develop managers and supervisors for high performance.
• Identify continuous improvement opportunities and implement solutions.
• Collaborate with senior stakeholders and site teams to deliver outcomes.

Skills

People leadership

Stakeholder management

Coaching & development

Continuous improvement

Data-driven decision making

Project management

Job description

Looking for your next challenge? This is an exciting opportunity to join one of DHL Supply Chain's flagship operations at Manton Wood during a significant period of transformation. As Operations Manager, you'll play a pivotal role in a major customer implementation, leading operational teams, embedding new ways of working, and driving performance throughout a fast-paced and evolving environment. This 6-month fixed-term contract offers the chance to make a real impact, working closely with senior stakeholders, customers, and site teams to deliver a successful implementation while maintaining outstanding service standards. More than just a contract, it's an opportunity to gain exposure to a high-profile project, broaden your operational leadership experience, and leave a lasting legacy within a key DHL operation. Ideal for ambitious leaders who thrive on change, enjoy solving challenges, and want to be at the forefront of shaping future success. A TYPICAL DAY MAY INVOLVE

• Leading warehouse operations through a significant customer implementation, ensuring a smooth transition from plan to execution.
• Driving operational performance across safety, quality, productivity, and service KPIs while maintaining excellent customer satisfaction.
• Building strong relationships with customers and key stakeholders, acting as a trusted operational lead throughout the project.
• Coaching and developing managers and supervisors, creating an engaged, high-performing team ready for future growth.
• Identifying opportunities for continuous improvement and implementing solutions that leave a lasting positive impact on the operation. Have experience leading warehouse, logistics, or supply chain operations within a fast-paced environment.
• Enjoy project-based roles where they can influence change, solve problems, and make decisions at pace.
• Are confident managing stakeholders and building strong customer relationships.
• Have a proven track record of driving operational performance through people, processes, and data.
• Want the opportunity to contribute to a high-profile implementation that will shape the future success of the operation. We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

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