Operations Manager

Spider Web Recruitment Ltd; Norwich; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in mobility innovation seeks an Operations Manager to enhance operational efficiency and customer satisfaction. The role involves overseeing production workflows, ensuring safety, and leading a team to meet high-quality standards. Ideal candidates will have strong leadership skills and a background in operations management.

Benefits

Competitive Salary

23 Days Holiday

Lunch 4 Days a Week

Employee Assistance Programme

Profit Sharing Scheme

Qualifications

• Strong background in operational leadership within production or workshop environments.
• Proficiency in Lean management and understanding of engineering processes.

Responsibilities

• Plan and oversee manufacturing workflows to ensure timely delivery.
• Supervise workshop technicians and manage resources to optimize operations.
• Monitor spending and implement cost control initiatives.

Skills

Leadership

Team Development

Problem Solving

Organizational Skills

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Operations Management

Tools

Microsoft Office

ERP Systems

Job description

Operations Manager – Do you have strong leadership experience in a production or workshop environment? Are you driven with the business acumen to propel our company forward? If so, join our team as their Operations Manager, based in Lowestoft, Suffolk on a full-time permanent basis.

Why us?

We are revolutionising mobility with world-first inventions and cutting-edge products. From ultra-lightweight wheelchairs to high-performance mobility scooters, we are dedicated to transforming the way people move—one mile at a time. Our commitment extends beyond innovative products to providing an exceptional customer experience.

Benefits include:

• Competitive Salary: £50,000 - £70,000 per annum (dependent on experience)
• Holiday: 23 days per year plus Bank Holidays
• Additional perks: Lunch 4 days a week (Tuesday – Friday), Employee Assistance Programme, Profit sharing scheme after probation

About the role:

As Operations Manager, you will support the Managing Director in leading our team to ensure all projects are delivered safely, on time, within budget, and to high-quality standards. You will focus on continuous improvement and operational efficiency, maintaining excellent customer satisfaction. The role involves working 5 days a week from 7:30am to 5pm.

Main duties and responsibilities:

1. Plan, schedule, and oversee manufacturing and repair workflows to ensure timely delivery of products meeting customer specifications.
2. Maintain a safe working environment by enforcing health and safety regulations and conducting routine inspections.
3. Supervise and develop workshop technicians, managing staff deployment, workshop space, equipment, and materials to optimise operations and reduce waste.
4. Ensure high standards of service across all business areas, taking ownership of production, repair, and warehouse processes, and maintaining strong relationships with customers and stakeholders.
5. Monitor departmental spending and implement cost control initiatives without compromising quality.
6. Provide hands-on support and technical guidance to resolve workshop issues, staying updated on industry trends.

About you:

You should have a strong background in operational leadership within a production or workshop environment. As Operations Manager, you will demonstrate adaptability and a passion for delivering exceptional customer experiences. Essential skills include strong leadership and team development, understanding of engineering processes, project management, and Lean management. A proactive problem-solving approach, excellent organisational skills, proficiency in Microsoft Office, familiarity with Health and Safety regulations, and experience with ERP systems are also required. Ideally, you will hold a bachelor’s degree in Business Administration, Operations Management, or a related field.

If you have the drive, business acumen, and experience to advance our company and elevate it to the next level, we would love to hear from you. Please apply for the Operations Manager role by submitting your CV and a summary of what you can bring to this position. We look forward to your application.

No recruitment agencies, please.

Check your email inbox and spam/junk folder regularly for correspondence regarding this role.

If you require reasonable adjustments, such as access or information in an alternative format, please inform us promptly so we can accommodate your needs.

Additional keywords: Lean Manufacturing, Engineering Leadership, Quality Assurance, Operations, Management, Production, Manufacturing

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