Operations Executive

Gecko Travel Recruitment; Greater London; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Commission

Regular socials and events

Excellent company benefits

1 in 3 Saturdays (with day off in lieu

Job summary

Gecko Travel Recruitment is seeking an Operations Executive to join their North London team in an office-based role. You will deliver post-booking support to travel agents, handling amendments and assisting with API and mobility forms.

The role demands strong communication, problem-solving, and the ability to work under pressure while upholding excellent customer service. Ideal candidates will have travel industry experience, knowledge of GDS, and excellent attention to detail.

Qualifications

• Previous travel industry experience is essential.
• Knowledge of GDS is advantageous.
• Strong attention to detail and organisational skills.
• Ability to manage complex bookings and resolve issues efficiently.
• Excellent written and verbal communication skills.

Responsibilities

• Deliver post-booking support to travel agents partners.
• Handle booking amendments across flights, hotels, car hire and transfers.
• Process APIs and mobility forms as required.
• Maintain high standards of customer service under pressure.

Skills

Travel industry experience

GDS

Attention to detail

Booking management

Communication skills

Microsoft Office

Job description

Operations Executive | Office based | North London | £25-28K + Commission

Gecko Travel Recruitment are working with a multi-award-winning travel business who are recruiting an Operations Executive to join their team.

The Role:

As Operations Executive, you will be responsible for delivering exceptional post-booking support to travel agents partners, ensuring all issues are resolved efficiently and professionally. You will manage booking amendments across flights, hotels, car hire, and transfers, as well as process APIs and mobility forms. This role requires strong communication, problem-solving skills, and the ability to work under pressure, all while maintaining the highest standards of customer service.

You Will Have:

• Previous travel industry experience (essential)
• Knowledge of GDS (advantageous)
• Strong attention to detail with excellent organisational skills
• Ability to manage complex bookings and resolve issues efficiently
• Confident communication skills, both written and verbal
• Computer literate with proficiency in Microsoft Office (Outlook, Word, Excel)
• A positive, "can-do" attitude and willingness to support the wider team

Additional Info:

• Salary £25-28,000 plus commission
• 1 in 3 Saturdays required, with a day off during the week in lieu
• Fully office based in North London
• Friendly, supportive team with regular socials and events
• Excellent company benefits

Due to the high number of applications we receive, we're unable to respond to everyone, if you don't hear from us within 7 days, thank you for applying and please keep an eye on our website for future opportunities.