Head of Operations

Jayne Peirce Travel Recruitment; Birmingham; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Jayne Peirce Travel Recruitment is seeking a Head of Operations for a luxury travel DMC client. The role combines home-based work with a London-based hybrid pattern, offering flexibility while maintaining full-time commitment.

The ideal candidate will lead operational delivery, streamline processes, and ensure exceptional service standards. You will bring 3+ years in luxury travel operations, experience in DMC or tour operators, and a proven ability to manage multiple projects with meticulous

Qualifications

• 3+ years' operations experience in luxury travel, DMC or tour operator.
• Experience building or improving operating processes.
• Exceptional organisational skills and attention to detail.

Responsibilities

• Own trip confirmations end-to-end with suppliers
• Build and standardise SOPs, checklists and handover docs
• Quality-check bookings for accuracy and tone
• Manage supplier relationships with prompt communication
• Collaborate with founders as the team grows

Skills

Operations management

Luxury travel

Multi-project handling

Written communication

Attention to detail

DMC/tour operator experience

Job description

Head of Operations - Home Based/London/Hybrid/Flexible

This is a genuinely exciting one. Our client is a young, fast-growing luxury travel DMC creating bespoke, beautifully curated trips. Every single piece of business they've won to date has come through recommendation and referral.

We're looking for someone with a background in operations either as a Operations Manager or Head of Operations within luxury travel, a DMC or tour operator. A DMC background would be a real bonus, but strong tour operating experience is just as welcome. You'll need to be highly organised with genuinely exceptional attention to detail, comfortable juggling multiple projects at once, and confident building or improving processes from scratch.

Being a small, close-knit team, they're flexible on working patterns and days, though this is ultimately a full time role. It's home-based unless you're within commutable distance of their London office, where the team gets together three days a week.

Responsibilities

• Own trip confirmations end-to-end, coordinating amendments and cancellations across hotels, guides, chauffeurs and other suppliers
• Build and standardise operating procedures, checklists and handover documentation
• Quality-check bookings, setting the bar for accuracy and tone
• Manage supplier relationships, keeping communication warm and prompt
• Partner with the founders on day-to-day operations as the team grows

Requirements

• 3+ years' experience in operations within luxury travel, a DMC or tour operator
• DMC background a real bonus; strong tour operating experience equally welcome
• Experience building or improving processes
• Comfortable managing multiple projects simultaneously
• Excellent written communication, warm and friendly in tone
• Highly organised with exceptional attention to detail

We carefully review each application and will personally contact candidates whose experience aligns with our client's requirements. Thank you for your interest in this exclusive opportunity.