Operations Manager

Onnec; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic Operations Manager to lead project delivery and ensure excellence in service. This role involves strategic oversight of telecommunications projects, managing teams, and fostering client relationships. The ideal candidate will have extensive experience in project management within the IT sector and possess strong leadership skills. Join a rapidly growing organization that values diversity and inclusion, and play a key role in shaping the future of connectivity solutions. If you're passionate about delivering high-quality results and thrive in a challenging environment, this opportunity is for you.

Qualifications

• Extensive experience in Telecommunications Infrastructure and project management.
• Strong leadership and interpersonal skills are essential.

Responsibilities

• Manage strategic aspects of projects and oversee Project Managers.
• Ensure projects meet financial objectives and client requirements.

Skills

Telecommunications Infrastructure Cabling

Project Management

Interpersonal Skills

Leadership Skills

Presentation Skills

Negotiation Skills

Client Relationship Management

Understanding of PRINCE2 Standards

Education

CTPM Certification

ECS Certification

SMSTS Certification

Tools

Project Management Software

Job description

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About My Application

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ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

Reporting to the Projects Director, the Operations Manager will consistently deliver in line with department targets for the Project Delivery business area with direct responsibility for implementation, delivery, support and financial performance for their projects.

With an established management team reporting to them, the Operations Manager will need to maintain and develop the project delivery business area and ensure effective and efficient delivery of all projects.

The Operations Manager will work closely with the Projects Director to recruit new talent alongside the development and retention strategy for current employees.

Travelling to customer locations in the UK and throughout EMEA on a regular basis will be a requirement for this role.

The Operations Manager will have proven experience of overseeing multiple project implementations as well as managing development and delivery. They will have strong interpersonal skills and the ability to work within the business at all levels. They will possess proven leadership skills and possess excellent influencing and communication skills.

What you’ll be doing as our Operations Manager:

• Manages the strategic aspects of projects and mitigate any risk.
• Oversees Project Managers and Site Managers working on projects.
• Ensure engagement reviews and quality assurance procedures take place
• Ensuring that the company safety and quality record is upheld
• Develop, implement, and maintain sound business practices.
• Ensure that sufficient resources are available to deliver customer requirements within the required timescales.
• Ensure that all client requests are dealt with by the Project Delivery team in a professional and timely fashion.
• Ensure projects meet or exceed budgeted financial objectives, including revenue and margin.
• Develop and meet revenue and other financial goals for practice.
• Manages the negotiation of contract pricing when necessary.
• Provides leadership, guidance and assistance in all aspects of the sales cycle.
• Grows long-term relationships with clients
• Effectively communicates relevant practice information to superiors.
• Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.
• Appraisal and development of staff.
• Take responsibility for various special projects from time to time
• Evaluate and redesign project offerings.
• Understand the implications of different technical choices and is able to guide clients to the best solution for their situation.

What we’re looking for in our Operations Manager:

• Extensive experience of Telecommunications Infrastructure Cabling, ICT or Security deployments in a Management role
• Thorough experience at project management level.
• Thorough experience working in the IT environment
• Excellent knowledge of industry project delivery processes.
• Excellent knowledge of project contracts scope and deliverables.
• Excellent presentation skills
• Understanding of PRINCE2 standards
• Understanding of OGC Projects and Programme Process
• Ability to organise multi skilled teams in projects.
• Extensive experience of Project Planning activities
• Ability to produce and deliver client presentations in a clear, concise and confident manner
• Ability to absorb and manage new services and applications
• Experience and temperament to deal with multiple site design and production activities
• Proven ability to motivate and develop project team personnel
• Experience of delivering services against formal sub-contracts
• Ability to take a lead on presales activities
• Qualifications - CTPM, ECS, SMSTS

Preferred but not Essential

• Experience of Enterprise networking deployments i.e. WAN./LAN/Server/Desktop/WLAN
• Experience of Financial and Operational Report Writing and Analysis to Director level

If you feel you have the required skills and experience, click apply now to be considered as ourOperations Manager– we’d love to hear from you!