Operations Manager

Rich Mix; Leeds; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading arts centre is looking for an Operations Manager to ensure efficient operations and deliver exceptional customer service. Responsibilities include overseeing venue operations, maximizing bar profitability, and managing safety compliance. This is an exciting opportunity for a dynamic and experienced individual passionate about the arts and community engagement.

Benefits

25 days annual leave plus Bank Holidays

Flexible working hours

Opportunity to engage with diverse arts programs

Qualifications

• Minimum 3-5 years of experience in visitor services or venue management.
• Strong ability to manage multiple operational functions.
• Excellent administration, IT skills (proficient in Word, Outlook, Excel).

Responsibilities

• Ensure the smooth and efficient day-to-day running of the venue.
• Oversee staff management and ensure effective coverage across all visitor services areas.
• Drive bar profitability by optimizing stock control and pricing strategies.

Skills

Customer service

Venue operations

Staff management

Health and safety compliance

Budget management

Bar operations

Education

Experience in hospitality management

Relevant personal license holder (desirable)

Job description

Join or sign in to find your next job

Join to apply for the Operations Manager role at Rich Mix

1 day ago Be among the first 25 applicants

Join to apply for the Operations Manager role at Rich Mix

Get AI-powered advice on this job and more exclusive features.

JOB DESCRIPTION Operations Manager

Job title

Operations Manager

Salary

£32,000 - £35,000 per annum, depending on experience

Location

Rich Mix, 35-47 Bethnal Green Road, London E1 6LA

Position reports to

Head of Operations

Contract type

Full time. Permanent.

Hours

35 hours per week excluding lunch breaks. Flexible working required to include evenings and weekend events out of office hours.

Annual leave

25 days per annum plus Bank Holidays (rising by one day per year of service to a maximum of 30 days)

Start date

As soon as possible

Probation period

Three months

Notice period

Two months notice in writing on either sideon successful completion of probation

About Rich Mix

Rich Mix is a dynamic arts centre and creative hub at the heart of Shoreditch, East London, dedicated to connecting some of the citys most adventurous and diverse audiences with a vital, exciting, and ambitious programme of contemporary culture. Launched in 2006, we offer a wide-ranging programme, encompassing music, performance, spoken word, and exhibitions, alongside mainstream releases, festivals and independent film across our three cinema screens. We believe in the power of creativity to transform lives, and through our Creative Engagement programmes, we develop and facilitate the creative potential of young people and wide-ranging communities from across East London.

Our commitment to diversity extends beyond our daily programme. A Shoreditch landmark, our building provides a home for more than 20 of the citys most socially progressive and innovative creative businesses, employing over 200 people.

Rich Mix is currently undergoing an exciting period of organisational change, revitalising our vision with a renewed focus on music and film. This strategic shift will allow us to strengthen our offer, deepen our engagement with audiences, and further establish ourselves as a leading destination for these art forms.

As a National Portfolio Organisation of Arts Council England, we value their investment, which enables us to expand the scope, scale, and ambition of our programme. We are committed to growing a sustainable business model, building upon our current success with diverse income streams, including cinema and programme ticket sales, space hire, grants and donations, tenancies and bar revenue. This diversified approach, alongside ACE funding, will ensure our continued and expanding contribution to the cultural landscape of East London.

PURPOSE OF THE ROLE

The Operations Manageris a business-critical role, ensuring the smooth and efficient running of Rich Mix and delivering an excellent experience for customers, artists and staff. The role oversees venue operations, including bar and income, health and safety, and event logistics.

A key responsibility is driving bar profitability by optimising stock control, pricing strategies, and service efficiency.Additionally, the role focuses onmaximising efficiency by managing staff rotas, balancing the budget and operational needs.

The Operations Manager will support the Head of Operations in managing the Operations budget, negotiating contracts and developing a training programme to motivate a team of Duty Managers, Visitor Services Assistants and Supervisors.

The Operations Managerwill lead and model a culture of exceptional customer service, setting standards, proactively seeking feedback, and delivering a welcoming and inclusive environment for all Rich Mix audiences. The role requires the Operations Manager to spend 50% of their time on the floor monitoring and improving the culture and customer service.

Key Responsibilities

Visitor Services

• Oversee the smooth and efficient day-to-day running of the venue.
• Oversee staff management, including delegation, training, communication, and scheduling, to ensure effective staff coverage across all visitor services areas.
• Maintain and develop the work instructions and manuals which detail levels of service standards expected from Duty Managers and Visitor Services staff.
• Prioritise and enforce the highest standards of health, safety, and security across all operations, ensuring compliance with relevant legislation and Rich Mix policies, including food safety, storage practices, and cash handling
• Work with the Programming and Events teams to understand staffing requirements and operational issues as required for the successful delivery of Rich Mixs programme and hires.
• Lead and model a culture of exceptional customer service, setting standards, proactively seeking feedback, and ensuring efficient feedback and complaint resolution in line with Rich Mix policies.
• Provide cover for the duty management team on an agreed rota (including for out of hours support and emergency sickness).
  
  

Bars

• Work with the Head of Operations to develop a strategic vision for all the bars at Rich Mix.
• Work with the Head of Operations to maximise bar revenue through pricing, promotions and stock control, including monitoring and managing stock levels to minimize waste and reduce cost.
• Drive operational efficiency and innovation by identifying and implementing improved systems, processes, and optimised layouts for all bar areas.
• Oversee the cleaning, maintenance and servicing of all bar equipment, monitoring the maintenance log for appropriate actions
• Manage all aspects of stock control, including ordering, monitoring (using Kurve EPOS), storage, stocktaking, and product display, ensuring a full and appealing product range is available.
• Work with the marketing team to ensure menus and promotional material remain up to date.
• Regularly review supplier contracts in collaboration with the Head of Operations to ensure good value and service standards are maintained.
• Integrate the third-party hot food service across all bars and set out a strategy in collaboration with the third-party to increase hot food sales.
• Negotiate new pouring agreements and sponsorship deals for the bars in collaboration with the Head of Operations and the Head of Development.
• Regularly review the product offering on the bars to ensure it remains exciting, competitive and inclusive.
• Work with the Head of Operations to set pricing levels that maximise GP% and remain competitive with comparable organisations.
• Work across departments and with external partners to target customised promotional offers at specific events.
  
  

Finance, HR and Management

• Monitor operational budgets and identify ways to maximise income and opportunities in relation to staffing, stock and maintenance of equipment
• Work with Head of Operations, programmers and Hires team in forecasting annual budgets.
• Work with the Finance team to provide financial analysis and reporting as required.
• Monitor and approve the staffing rota and monthly payroll for all Visitor Services staff.
• Oversee the introduction and implementation of all Rich Mix HR policies and procedures to the Visitor Services team.
• Oversee the recruitment, training and development of all Duty Managers and Visitor Services staff, delivering training in-house, where appropriate, to improve bar skills, sales performance and customer service.
• Line manage, lead and motivate Duty Managers and the Visitor Services team, monitoring performance and providing regular feedback.
  
  

Health and Safety Compliance

• Take a proactive approach to maintaining the highest standards of safety and safeguarding across the entire building, ensuring all team members are trained (including SIA training if appropriate) and equipped to handle security challenges effectively.
• Ensure compliance with Rich Mix premises licensing, capacities, health and safety and fire regulations.
• Conduct risk assessments and implement venue security measures.
• Ensure the safety of contractors, employees and visitors by complying with Company standards, Health & Safety and Environment legislation and meeting all other statutory requirements.
• Manage and operate security systems and processes to prevent loss and ensure the security of cash, assets, guests and employees at all times.
• Ensure incident and accident procedures are adequate and correctly applied.
• Ensure tidiness and safety across all areas.
• Manage emergency procedures, including fire safety and first aid protocols.
• Keep up to date with industry regulations and best practices.
  
  

General

• Undertake any other duties commensurate with the status of the role and in keeping with its overall purpose.
• Attend a range of Rich Mix events.
• Ensure Rich Mixs policies as outlined in the Staff Handbook, including Equality, Diversity and Inclusion and Environmental Policies, are implemented and reflected in all aspects of the work.
  
  

PERSON SPECIFICATION?

Essential Skills, Knowledge And Experience

• Minimum 3-5 years of experience in visitor services, venue operations, or hospitality management, preferably in an arts, cultural, or entertainment venue.
• Experience in working within customer service roles and demonstrable excellent customer service skills.
• Experience of bar operations including stock control, pricing strategies, and revenue maximisation in bar and venue settings.
• Experience of managing safety and security procedures
• Experience of budget management, GP margins and sales reporting.
• Experience in recruitment, performance management, and delivering training.
• Experience in complaint handling and resolution.
• Strong ability to manage and coordinate multiple operational functions, including visitor services and bar operations.
• A team player with the ability to delegate and communicate effectively, fostering a positive team culture.
• In-depth knowledge of health and safety regulations, including risk assessments, fire safety, and licensing laws.
• Excellent administration,IT and planning skills (proficient in Word, Outlook and Excel, MS Teams).
• Highly organised and self-motivated, with the ability to manage competing priorities and perform well under pressure.
• A genuine passion for the arts and a keen interest in the work of Rich Mix.
• Understanding of and commitment to the importance of inclusion and diversity in the workplace.
• Understanding of and commitment to the importance of working in an environmentally sustainable manner.
  
  

Desirable Skills, Knowledge And Experience

• Personal licence holder
• First aid at work qualification
• Food Handling Level 2
• SIA training
• Experience of usingSpektrix ticketing system.
• Experience of using ArtifaxEvent management software.
  
  

PLEASE NOTE

This job description reflects the requirements of Rich Mix inJune 2025. The role and duties of the post are subject to change in line with the future development of the organisation. Rich Mix reserves the right to make such changes as are necessary after any changes required have been discussed with the post-holder.

We actively encourage people from a variety of backgrounds with different experiences, skills, and perspectives to join us and influence and develop our working culture.

LNKD1_UKTJ

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Management

• Industries

  Strategic Management Services

Referrals increase your chances of interviewing at Rich Mix by 2x

Get notified about new Operations Manager jobs in Little London, England, United Kingdom.

St Leonards, England, United Kingdom 1 week ago

Gatwick, England, United Kingdom 2 weeks ago

Crawley, England, United Kingdom 2 weeks ago

East Sussex, England, United Kingdom 2 weeks ago

Uckfield, England, United Kingdom 1 month ago

East Sussex, England, United Kingdom 2 weeks ago

Little London, England, United Kingdom 1 month ago

Newhaven, England, United Kingdom 2 weeks ago

Eastbourne, England, United Kingdom 2 weeks ago

Shoreham-By-Sea, England, United Kingdom 1 day ago

East Sussex, England, United Kingdom 2 weeks ago

Crawley, England, United Kingdom 2 weeks ago

Uckfield, England, United Kingdom 3 hours ago

Burgess Hill, England, United Kingdom 1 week ago

East Sussex, England, United Kingdom 6 days ago

Brighton, England, United Kingdom 1 week ago

Brighton, England, United Kingdom 1 day ago

Little London, England, United Kingdom 1 month ago

Sevenoaks, England, United Kingdom 5 hours ago

Godstone, England, United Kingdom 3 days ago

Transport Operations Manager– Saga Travel Group

Brighton, England, United Kingdom 1 week ago

Horley, England, United Kingdom 2 months ago

Falmer, England, United Kingdom 1 month ago

Business Specialist – Verint Operations Manager

Little London, England, United Kingdom 3 weeks ago

Finance Operations Manager Chailey Heritage Foundation

Lewes, England, United Kingdom 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.