Operations Manager

Computacenter AG & Co. oHG; Hatfield, London, Manchester, Milton Keynes, Nottingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in digitisation is seeking an Operations Manager to join their Commercial Device Support team. This role involves managing stock-related activities, collaborating with engineers, and supporting projects to enhance operational processes. Candidates should have significant experience in IT, strong analytical skills, and the ability to work independently and in teams.

Qualifications

• At least 5 years of experience in the IT industry.
• Very good analytical skills and understanding of numbers.
• Ability to work independently and in teams.

Responsibilities

• Manage operational stock activities for Device Lifecycle Management.
• Initiate and present KPI measures and analytics data.
• Collaborate with teams to optimize ticket processes.

Skills

Analytical skills

Problem-solving competence

Communication skills

Time management

Education

Professional experience in IT

Commercial or business administration studies

Tools

SAP

MS Office

Power BI

Job description

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Operations Manager

Location: UK - Mobile England, UK - Hatfield, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading | Job-ID: 213594 | Contract type: Standard | Business Unit: Purchasing & Supply Chain

Life on the team

A fantastic opportunity has arisen for a role as Operations Manager to join Computacenter’s dynamic and rapidly expanding Commercial Device Support organisation in Group Managed Service (GMS). CDS are a highly experienced, skilled team of centralised global subject matter experts working in collaboration with CC teams and partners to support and deliver end-to-end lifecycle services.

You will be responsible for all operational stock-related activities for a range of CC customers to deliver on contractual requirements for our Device Lifecycle Management (DLM) service offering. The activities, in collaboration with the Global Stock Level Manager(s), will include but not be limited to the repair process, replenishments processes, spare part ordering, and disposal process.

What you’ll do

Operations Management

• Initiation & presentation of KPI measures including relevant parameters to monitor repair cycle, parts supply & disposal demand.
• Produce, run, interpret monthly analytics data, apply logic-engines, and define required actions for relevant devices.
• Manage transfer order replenishments to success.
• Detect quality & process problems, derive, and implement appropriate improvement measures.

Team (functional responsibility)

• Collaborate with Global Stock Level Manager to enable sufficient processing.
• Organize and implement regular operational interface and cross-functional meetings.
• Participate actively in transition and project meetings, ensuring a timely flow of information.
• Pass on knowledge standards, provide training, and support new employees.

Projects & Change Management

• Support projects to optimize and expand existing services (operational processes, systems, transactions, IS interfaces).
• Identify process gaps and continuously drive automation and process improvements.
• Participate actively in change management activities and projects.

What you’ll need

• Must have or be willing to obtain SC Security Clearance.
• At least 5 years of professional experience within the IT industry or related studies in a commercial or business administration role.
• Excellent analytical skills and a strong understanding of data analysis and presentation.
• Good knowledge of maintenance processes, manufacturers, and companies.
• Self-motivated with an independent working style and ability to work in a team.
• Decisiveness, strategic thinking, and problem-solving skills.
• Reliable, resilient, flexible, and able to work under pressure.
• Proficient in applications like SAP, MS Office (Excel, PowerPoint), Data Cubes, Access databases, Power BI.
• Strong communication skills at all levels.
• Good time management and organizational skills, even under stress.
• Flexibility and willingness to travel.

About us

With over 20,000 employees worldwide, we are at the forefront of digitization, advising organizations on IT strategy, implementing technology, and supporting digital transformation across over 70 countries. We deliver digital technology solutions to some of the world’s leading organizations, enabling their digital transformation journey.