Operations Manager

Pact Coffee; Haslemere; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Coffee allowance

Income protection

Life assurance

Pension

Cycle to work

Nursery benefit

Employee assistance (counselling)

28 days leave

Job summary

Pact Coffee, Haslemere Roastery, is seeking an experienced Operations Manager to lead health and safety, SOPs and continuous improvement across Production, Roasting and Procurement & Inventory. You will drive reliability, safety and efficiency with a hands-on approach and coordinate with external contractors.

Responsibilities cover H&S ownership, SOP management, maintenance oversight and cross-team collaboration to raise standards and audit readiness in a fast-paced FMCG environment.

Qualifications

• Proven experience in a manufacturing or production environment, ideally hands-on, FMCG/food background.
• Strong practical Health & Safety experience with IOSH or NEBOSH qualification.
• Experience managing site SOPs, including creating, reviewing and implementing procedures and controls.
• Proven experience identifying problems, finding root causes and delivering practical continuous improvements.
• Hands-on approach to resolving operational, process and equipment issues.
• Strong communication skills, with the ability to work across teams and influence people without direct authority.

Responsibilities

• Own Health & Safety, maintain and develop H&S standards across the Roastery, manage risk.
• Manage SOPs and operational standards: own the site SOP framework and procedures.
• Improve operations using manufacturing experience to enhance safety, reliability and efficiency.
• Investigate recurring issues, identify root causes and implement solutions.
• Drive continuous improvement projects across Operations and help teams implement changes.
• Oversee planned preventive maintenance and equipment reliability, coordinate with contractors.
• Support change with practical manufacturing input when introducing new equipment or processes.
• Maintain HACCP, GMP and BRCGS compliance and audit readiness.
• Collaborate with management to improve standards and performance across Operations.

Job description

About Pact Coffee

At Pact, we’re obsessed with incredible coffee.

We seek out the world’s best coffee growers, farmers whose skill and dedication produce coffees of rare quality. Our role is to honour that work, by roasting with precision, making every step effortless for our customers, and holding ourselves to the same uncompromising standards. We want every cup to reflect the care of the grower, the rigour of our team, and the unmistakable pleasure of coffee at its best.

As a proud B Corp, we’re committed to doing business the right way. That means we’re held to account - for how we trade, how we treat people, and how we treat the land we use.

The Role

We’re looking for an experienced Operations Manager to help us run and continually improve our Roastery in Haslemere.

This is a hands‑on role for someone with a strong manufacturing or production background. You’ll bring practical manufacturing expertise to improve how we operate, with particular responsibility for Health & Safety, site SOPs, operational standards, equipment reliability and continuous improvement.

Working across Production, Coffee Roasting and Procurement & Inventory, you’ll identify risks and opportunities, solve operational problems and lead practical improvements.

What You’ll Do

• Own Health & Safety, through maintaining and developing H&S standards across the Roastery, ensuring risks are identified, controlled and effectively managed.


• Manage SOPs and operational standards: Own the site SOP framework, including creating, reviewing and updating procedures to ensure safe, consistent and effective ways of working.


• Improve how we operate using your manufacturing experience to identify opportunities to improve safety, reliability, efficiency and ways of working.


• Investigate recurring operational issues, identify root causes and implement practical, lasting solutions.


• Drive continuous improvement and lead agreed improvement projects across Operations and work with teams to implement and sustain improvements.


• Oversee planned preventative maintenance (PPM) and equipment reliability, managing the operations coordinator and external contractors to ensure maintenance is planned, completed effectively and recurring issues are addressed.


• Support change and development with practical manufacturing expertise when introducing new equipment, products, processes or ways of working.


• Maintain operational and food safety standards and manage our HACCP, GMP and BRCGS compliance to ensure operational processes and controls remain effective and audit‑ready.


• Work across Operations and partner with the management team to improve standards, reliability and performance, providing manufacturing support where needed.

What We’re Looking For

• Proven experience in a manufacturing or production environment, ideally in a hands‑on operational role, FMCG and / or food background.


• Strong practical Health & Safety experience with an IOSH or NEBOSH qualification.


• Experience managing site SOPs, including creating, reviewing, updating and implementing procedures and controls.


• Proven experience identifying problems, finding root causes and delivering practical continuous improvements.


• A hands‑on approach to resolving operational, process and equipment issues.


• Strong communication skills, with the ability to work across teams and influence people without direct authority.

What you'll get in return

• Salary £50 - £60k dependant on experience


• Monthly at‑home coffee allowance


• Income Protection


• Group Life Assurance


• Enhanced Workplace Pension


• Cycle to Work Scheme


• Workplace Nursery Benefit


• Employee Assistance Program (inc. counselling)


• 28 days annual leave per calendar year (including Bank Holidays)