Operations Manager

The Guardsman Hotel; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hotel discounts across Axiom hotels

28 days holiday (33 with service)

Benefits portal discounts

Employee Assistance Line

Wagestream access

Annual stayover after 1 year

Training and progression opportunities

Referral bonus £250

Free meals on shift

Length of service awards

Job summary

The Guardsman Hotel in London is seeking an experienced Operations Manager to lead our Truly Talented team. You will drive hotel operations, oversee front office, food & beverage interfaces, and revenue-generation strategies while upholding brand standards and guest satisfaction.

Ideal candidates have a proven track record in hotel management, strong leadership, and a passion for delivering exceptional guest experiences.

Qualifications

• Proven experience in Operations Manager or Front Office Manager role
• Strong leadership and guest-service orientation
• Ability to maximize occupancy and upsell services
• Excellent communication and training abilities
• Knowledge of food hygiene and health & safety standards
• Eligible to work in the UK

Responsibilities

• Lead hotel operations and front office teams
• Drive revenue and ensure brand standards from check-in to check-out
• Collaborate with franchise and management teams
• Maintain high guest satisfaction and service quality

Skills

Guest experience

Operations Manager

Front Office

Upselling

Staff training

Local knowledge

Communication

Staffing

Performance management

Leadership

Food safety

Job description

Salary: Competitive
Job Type: Permanent
Hours: Full-time
Town: London

The Guardsman is a new 59 room, luxury hotel in St. James's. Alongside these rooms are six residences intended for longer-term stays. With the scale, familiarity and feel of a club, The Guardsman is a home from home that will inspire both loyalty and longer stays. The hotel has an unmistakably British feel that befits its proximity to such iconic landmarks as Buckingham Palace and The Palace of Westminster. Whilst the scale and ambiance are more reminiscent of a club than a hotel, the interiors have a bright, modern and relaxed feel that is lent a very British character with a few, carefully chosen, traditional and quirky embellishments.

We are currently recruiting for an Operations Manager to join and lead our Truly Talented team.

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

You will have an entrepreneurial spirit, a passion for hospitality and a proven track record of growing fantastic teams by leading from the front, while keeping your guests at heart of everything that you do.

We are looking for someone that holds and enjoys maintaining high standards, with a keen attention for detail.

As an Operations Manager, you will lead the hotel operations team to oversee all aspects of running the hotel, whilst keeping in constant communication with Axiom Hospitality and the franchise team to ensure that brand standards are delivered, and guests’ expectations are exceeded from check-in through check-out.

You will bring your passion and positive personality to work and be part of this vibrant & Truly Talented team!

You will work closely with the General Manager, leading the hotel operations, driving revenue, and ensuring that brand standards are met, and guests’ expectations are exceeded.

The core skills and experience required to succeed

• A natural host, ready to lead our team in delivering a wonderful sense of arrival and ongoing guest experience;
• Previous experience as an Operations Manager or Front Office Manager (ready for the step-up);
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities;
• Set departmental objectives, work schedules, budgets, policies, and procedures;
• Monitor the appearance, standards, and performance of the team members with an emphasis on training and teamwork;
• Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices;
• Maintain good communication and working relationships with all hotel departments;
• Monitor staffing levels to meet cover business demands;
• Manage staff performance issues in compliance with company policies and procedures;
• Excellent personal presentation;
• A authentic and inspiring leader of people and business;
• Good understanding of food hygiene and health & safety procedures.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and The Guardsman Hotel.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.