Receptionist

Peoplebank; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hotel discounts

Holiday allowance

Employee Assistance Line

Wagestream access

Free meals on shift

Referral bonus £250

Job summary

The Guardsman in London is seeking a Receptionist to join its fast-paced, luxury-hotel team. Reporting to the Reception Manager, you will greet guests and deliver courteous service, acting as an ambassador for outstanding standards both face-to-face and over the phone.

This full-time permanent role offers £28,000 per annum plus service charge, with hotel discounts, 28 days holiday (increasing to 33), wellness support, Wagestream access, free meals on shift, and progression opportunities.

Qualifications

• Excellent customer service and guest handling.
• Must have right to work in the UK.
• Ability to work in a fast-paced team.

Responsibilities

• Greet guests in a warm, friendly manner.
• Provide courteous and efficient service.
• Attend to guest requests and queries.
• Work in a busy, hardworking front desk team.
• Promote company values and behaviours.

Skills

Customer service

Communication skills

Guest relations

Front desk operations

Job description

Salary: £28000 per annum plus service charge
Job Type: Permanent
Hours: Full-time
Town: London

The Guardsman is a new 59 room, luxury hotel in St. James's. Alongside these rooms are six residences intended for longer-term stays. With the scale, familiarity and feel of a club, The Guardsman is a home from home that will inspire both loyalty and longer stays. The hotel has an unmistakably British feel that befits its proximity to such iconic landmarks as Buckingham Palace and The Palace of Westminster. Whilst the scale and ambiance are more reminiscent of a club than a hotel, the interiors have a bright, modern and relaxed feel that is lent a very British character with a few, carefully chosen, traditional and quirky embellishments.

We are currently recruiting for a Receptionist to join our Truly Talented team.

Reporting directly to the Reception Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.

What we offer

• £AMOUNT per annum OR £AMOUNT per hour
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Asa Receptionist, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times.

You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.

You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

Responsibilities of a Receptionist will include but are not limited to:

• To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
• To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained;
• To promote the company values and behaviours at all times.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and The Guardsman Hotel.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.