Operations Manager

Axiom Hospitality Limited; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Hotel discounts

Holiday allowance 28-33 days

Retail & F&B discounts

Employee assistance line

Wagestream pay access

Complimentary stayover after 1 year

Referral bonuses £250 per hire

Free meals on shift

Service awards

Job summary

The Guardsman, a luxury hotel in St. James's, London, is seeking an Operations Manager to lead the hotel operations team and drive guest satisfaction from check-in through check-out. You will ensure high standards, excellent service, and brand compliance across all departments.

You will collaborate closely with the General Manager and franchise team to maximise occupancy, manage budgets, and develop staff to deliver exceptional guest experiences in a luxury setting.

Qualifications

• A natural host with a focus on guest experience and arrival experience.
• Previous experience as an Operations Manager or Front Office Manager (step-up ready).
• Maximise room occupancy at best rates and promote hotel services using up-selling techniques.
• Set departmental objectives, work schedules, budgets, and procedures.
• Maintain team appearance, standards and performance with emphasis on training.

Responsibilities

• Lead the hotel operations team to oversee all aspects of running The Guardsman, ensuring brand standards are delivered and guest expectations are exceeded from check-in to check-out.
• Drive revenue and ensure that brand standards are met across the hotel.
• Maintain clear communication with Axiom Hospitality and the franchise team.

Skills

Leadership

Front Office Mgmt

Upselling skills

Budgets & Policies

Staff Training

Food Hygiene

Job description

Salary: Competitive
Job Type: Permanent
Hours: Full-time
Town: London

The Guardsman is a new 59 room, luxury hotel in St. James's. Alongside these rooms are six residences intended for longer-term stays. With the scale, familiarity and feel of a club, The Guardsman is a home from home that will inspire both loyalty and longer stays. The hotel has an unmistakably British feel that befits its proximity to such iconic landmarks as Buckingham Palace and The Palace of Westminster. Whilst the scale and ambiance are more reminiscent of a club than a hotel, the interiors have a bright, modern and relaxed feel that is lent a very British character with a few, carefully chosen, traditional and quirky embellishments.

We are currently recruiting for an Operations Manager to join and lead our Truly Talented team.

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

You will have an entrepreneurial spirit, a passion for hospitality and a proven track record of growing fantastic teams by leading from the front, while keeping your guests at heart of everything that you do.

We are looking for someone that holds and enjoys maintaining high standards, with a keen attention for detail.

As an Operations Manager, you will lead the hotel operations team to oversee all aspects of running the hotel, whilst keeping in constant communication with Axiom Hospitality and the franchise team to ensure that brand standards are delivered, and guests’ expectations are exceeded from check-in through check-out.

You will bring your passion and positive personality to work and be part of this vibrant & Truly Talented team!

You will work closely with the General Manager, leading the hotel operations, driving revenue, and ensuring that brand standards are met, and guests’ expectations are exceeded.

The core skills and experience required to succeed

• A natural host, ready to lead our team in delivering a wonderful sense of arrival and ongoing guest experience;
• Previous experience as an Operations Manager or Front Office Manager (ready for the step-up);
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities;
• Set departmental objectives, work schedules, budgets, policies, and procedures;
• Monitor the appearance, standards, and performance of the team members with an emphasis on training and teamwork;
• Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices;
• Maintain good communication and working relationships with all hotel departments;
• Monitor staffing levels to meet cover business demands;
• Manage staff performance issues in compliance with company policies and procedures;
• Excellent personal presentation;
• A authentic and inspiring leader of people and business;
• Good understanding of food hygiene and health & safety procedures.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and The Guardsman Hotel.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.