Operations Manager

Popeyes Menu; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

£5,000 car allowance

Company car scheme

Healthcare

Life assurance

33 days annual leave

Birthday day off

Gym discounts

Cycle to work

Job summary

Popeyes UK is seeking an experienced Operations Manager to lead multi-site hospitality operations with a focus on delivering high standards of quality, service and profitability. You will guide General Managers, drive KPIs, and champion our fun, guest-first culture.

In this role you will oversee daily operations across locations, implement policies, manage budgets and develop strong teams through coaching, training and succession planning while maintaining safety and regulatory compliance.

Qualifications

• Experience leading multi-site hospitality or QSR operations.
• Strong organisational and problem-solving abilities.
• Proven ability to recruit, train and develop store teams.

Responsibilities

• Oversee daily operations of multiple locations to ensure efficiency and profitability.
• Ensure compliance with regulatory requirements and safety procedures.
• Build and retain high-performing teams through recruitment, training and development.
• Prioritise guest experience and drive service and guest feedback.
• Uphold high food quality standards and brand consistency.
• Collaborate with support teams to drive store performance.
• Implement and maintain operating policies and standards across locations.
• Monitor financial performance and costs, and contribute to budgeting and planning.
• Lead continuous improvement initiatives to enhance operational effectiveness.

Skills

Leadership

Team development

Budgeting

Regulatory compliance

Guest experience

Problem solving

Job description

We're looking for an epic leader of people and standards-driven operator to join our team as an Operations Manager. This role would be a great fit for someone currently operating as an Area Manager, Area Coach, District Manager, Regional Manager within hospitality, QSR orcasual dining

You’ll be the driver of culture, leading your General Managers and bring to life our 'bring the fun' value. You'll provide clear direction and motivational leadership, be responsible for your KPIs, especially sales and profit targets. Whilst ensuring the highest standards of quality, service, and cleanliness. We work in a fast paced and competitive environment, so these standards are vital to the success of the business.

What you'll do here

• Oversee the daily operations of multiple locations, ensuring efficiency and profitability
• Ensure compliance with all regulatory requirements and safety procedures
• Build, develop and retain a high-performing team through strong recruitment, training, coaching and development, succession planning and leadership practices and in line with company expectations
• Put the customer first in everything you and your teams do, driving service and guest reviews/feedback
• Ensure food quality standards uphold our ambition to be the most loved QSR brand
• Collaborate with the Chicken HQ teams to gain the support and expertise you need to drive your store forward
• Implement and maintain operational policies, procedures and standards across all locations
• Monitor and analyse financial performance, budgeting and cost control measures
• Drive continuous improvement initiatives to enhance operational effectiveness

What you'll have done

• Strong experience and proven track record in a multi-site, hospitality business, ideally QSR or casual dining
• Excellent organisational and problem solving abilities
• Always leads by example, lives and breathes an epic guest experience and drives KPIs
• Strong leadership and interpersonal skills with the ability to motivate and inspire
• Extensive experience recruiting, developing and talent planning within your store teams
• Demonstrated ability to analyse financial data and make sound business decisions
• Knowledge of regulatory compliance and safety standards

Benefits

• Competitive salary and bonus scheme
• £5,000 car allowance
• Company car scheme
• Benefits platform, including gym discounts and cycle to work
• Career progression opportunities
• Private healthcare
• Life assurance
• 33 days annual leave
• Birthday day off
• Free chicken!

Inclusivity and respect are at the heart of all we do. Popeyes is a place where everyone can be their true self and where everyone belongs. That's why we assess every application on their aptitude to do the job - and nothing else.