Operations Manager

Mozrest; Greater London; Hybrid; GBP 25,000 - 35,000; Part time

Job summary

Mozrest, a fast-growing tech company in London, seeks an Operations Manager to enhance customer support and onboarding processes. This part-time role offers hands-on experience in a dynamic startup environment, collaborating with international teams and utilizing various tools to streamline operations.

Qualifications

• 1-2 years minimum in Hospitality or related industry.
• Experience using Reservation Software or POS systems is a plus.
• High computer literacy and success working remotely.

Responsibilities

• Onboard restaurants to start using products.
• Keep the CRM tool updated.
• Source news and insights from the restaurant reservation industry.

Skills

Onboarding

Customer Support

Marketing Operations

Time Management

Collaboration

Detail-oriented

Proactive

Fluency in English

Fluency in Spanish

Tools

CRM tools

Google Sheets

Excel

Slack

LinkedIn analytics

Job description

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• Location: London, UK (hybrid)
• Employment type: Part-Time

About Mozrest

Mozrest is a fast-growing, London-based tech company transforming the online restaurant booking experience. We partner with leading reservation software providers such as EatApp and SevenRooms, as well as major booking channels like the MICHELIN Guide, Tripadvisor, and Quandoo, to help restaurants effortlessly increase and manage their online reservations. Renowned for our innovative solutions, Mozrest meets the evolving needs of customers and partners alike.

To support our continued growth, we are seeking a proactive and motivated Operations Manager.

About the role

As an Operations Manager , you will support the team by handling tasks primarily related to customer support, onboarding, and occasional marketing activities. You will report directly to the Senior Partnership Manager and the Marketing & Communications Manager, and collaborate with cross-functional teams based in Dubai, Spain, and the UK.

This role offers an excellent opportunity to gain hands-on experience and grow your skills within a dynamic, international team at a fast-paced startup.

Responsibilities

• Onboard restaurants so they can start using our products, such as Listing & Review Manager, POS Connectivity, MICHELIN Guide bookings, Tripadvisor bookings, etc.
• Help keep the Customer Relationship Management tool (CRM) updated.
• Source news and insights from the restaurant reservation industry to help increase the team’s market ecosystem awareness.
• Check our LinkedIn page’s visitors and followers to identify potential partners and customers.
• Measure the performance of our social media posts and suggest ideas to increase their success.

Required skills

• Proven track record in onboarding, partner support, and marketing operations.
• High computer literacy.
• Comfortable using CRM tools (e.g. Monday), spreadsheets (Google Sheets/Excel), messaging platforms (Slack), and LinkedIn analytics.
• Demonstrated success working remotely in a distributed team environment.
• Self-motivated, well-organised, with strong time management and follow-up capabilities.
• Ability to quickly develop a deep understanding of Mozrest’s products and services.
• Fluency in English at a professional level.
• 1-2 years minimum in Hospitality or a related industry, with experience using Reservation Software or POS systems is a plus.
• Fluency in Spanish at a professional level is a plus.
• Detail-oriented, you always ensure accuracy and relevance in every task.
• Reliable, you demonstrate a strong sense of ownership and accountability.
• Quickly acting and responding, you love keeping operations smooth and shining with your highly organised talent for managing your time and meeting deadlines.
• Proactive and curious, you are eager to learn and develop new skills.
• Collaborative, you are excited to work as part of a cross-functional team.

Recruitment process

At Mozrest, we value collaboration, innovation, and a growth mindset, creating an inclusive environment where every team member can thrive. Our recruitment process is designed to assess your skills and alignment with our values, while allowing you to get to know us too.

If we believe you could be a good fit for the role, we will invite you to complete a short C-Me profile to help us understand your communication style and how you work best with others.

Here’s what the full process looks like:

• Initial screening – based on your experience, skills, and motivation
• Values-based interview – with Eurydice, Marketing & Communications Manager (30 minutes)
• Task-based assessment – a practical task to evaluate relevant skills (30 minutes)
• Skills-based interview – with Lourah, Senior Partnership Manager (30 minutes)
• Final interview – with Jerome, CEO (30 minutes)

We aim to make the process smooth and will keep you informed every step of the way.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Information Services

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