Operations Manager

Farmer J; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the hospitality sector seeks an experienced Operations Manager to oversee multiple restaurant operations. The role involves coaching teams, managing budgets, and ensuring high service standards. The ideal candidate will possess strong leadership skills and a passion for enhancing guest experiences. Join a vibrant team dedicated to delivering quality food and service, while enjoying great benefits such as a quarterly bonus and discounts.

Benefits

15% quarterly bonus up to 60%

Daily food allowance during shifts

50% discount across all restaurants

Paid day off on your birthday

Up to 28 days of holiday

Training and development opportunities

Monthly team socials and annual parties

Qualifications

• 2+ years of experience as operations manager or equivalent.
• Strong knowledge of hospitality operations.
• Exceptional leadership and interpersonal skills.

Responsibilities

• Oversee day-to-day restaurant operations.
• Develop and implement operations strategies.
• Monitor and manage restaurant budgets.

Skills

Leadership

Organizational Skills

Communication

Problem-Solving

Tools

MS Office

EPOS

Stock Management

Job description

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This range is provided by Farmer J. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We are looking for an experienced, ambitious and enthusiastic Operations Manager to join our young and expanding farmily!

Reporting to the Director of Operations, the OPS Manager will be leading, coaching, training, inspiring and developing a team of 5 restaurants. The OPS Manager will act like a business owner with a focus approach to driving sales whilst being fully aware of costs, profit, resources, competitors and all other commercial aspects to exceed the area KPIs.

What We Offer:

• 15% quarterly bonus up to 60%, based on performance and KPIs.
• Daily food allowance during shifts with unlimited coffee.
• 50% discount across all our restaurants when off duty.
• You will never work on your birthday, and you will be paid for it!
• Up to 28 days of holiday.
• Great opportunity for training and development.
• Monthly team socials and annual parties.

Key Responsibilities:

Operational Management

• Overseeing the day-to-day restaurants operations ensuring smooth functioning of all the employees.
• Ensuring high quality service standards are met consistently.
• Develop and implement operations strategies and systems to improve efficiency and guest satisfaction.
• Manage, coach, train and motivate the General Managers in the area.
• Conduct regular performance reviews and provide ongoing feedback and development opportunities for team members.
• Foster a positive work environment that encourages collaboration, high morale, and excellent guest service.
• Monitor and manage the restaurants budgets, including labour costs, stoke take and expenses.
• Analyse financial reports, identify trends and implement cost-saving measures without compromising quality.
• Ensuring the area restaurants achieve financial targets and profitability goals.

Guest Experience & Service Quality

• Developing strategies to enhance the customer experience, ensuring high levels of customer satisfaction and loyalty.
• Handle guest complaints and resolve issues promptly and professionally.

Health, Safety & Compliance

• Ensure all health and safety standards are maintained according to regulatory requirements.
• Oversee the implementation of hygiene, safety, and environmental procedures.
• Ensure the restaurants comply with local, state laws regarding employment, safety, and environmental standards.

Performance Analysis & Reporting

• Analysing the key performance indicators (KPIs) and operational data to assess performance and identify areas for improvement.
• Prepare reports on operational performance, budget, guest satisfaction, and other relevant metrics for senior management.

Skills & Experience:

• 2 + year of experience as operations manager or equivalent.
• Previous experience with high volume of food preparation is preferred but not essential.
• Knowledge of industry’s legal rules and guidelines.
• Strong knowledge of hospitality operations, including front desk, food & beverage, housekeeping, and facilities management.
• Exceptional leadership, organizational, and interpersonal skills.
• Excellent communication skills (both written and verbal).
• Proven ability to manage and optimize budgets, improve processes, and drive profitability.
• Strong problem-solving skills and the ability to handle high-pressure situations.
• Familiarity of MS Office and various business software (EPOS, Stock Management).

At Farmer J we prepare the most delicious food; we cook from scratch with the best ingredients, and we source locally where we can from high-welfare UK farms. We take pride in what we do, and we wear bandanas!

Does this sound like you? Apply here! We are looking forward to hearing from you

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Hospitality and Food and Beverage Services

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