Gaming Supervisor

Grosvenor Casinos; Cardiff; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Team incentives

Induction and training

Career progression

Rewards and recognition

Job summary

Grosvenor Casinos in Cardiff is seeking a Gaming Supervisor to lead the gaming team and deliver an unparalleled customer experience on the gaming floor. You will drive smooth operations and guest satisfaction while maintaining accurate records for compliance.

The role requires flexibility to work a 24/7 schedule, including night shifts and weekends, and applicants must be 18+ with the right to work in the UK. Grosvenor Casinos offers a dynamic, supportive environment within The Rank Group.

Qualifications

• Experience operating and inspecting casino games.
• Must hold a PFL from the Gambling Commission (or aim to obtain a PML).
• Proven ability to lead and develop a team in a fast-paced gaming environment.
• Excellent customer-facing skills and the ability to create a welcoming atmosphere.

Responsibilities

• Lead, support and develop the gaming team to deliver outstanding experiences.
• Ensure continuous supply of gaming products and smooth floor operations.
• Maintain accurate departmental records and documentation for compliance.
• Adapt to a 24/7 casino schedule, including nights and weekends.

Skills

Team leadership

Customer service

Regulatory awareness

Scheduling flexibility

Casino game operations

Education

Personal Functional Licence (PFL) by Gambling Commission

Job description

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

As a Gaming Supervisor, you’ll dive headfirst into the hustle and bustle of the gaming world. Your main goal being to excite and entertain all of our customers.

You’ll play a pivotal role in the success of the live gaming operation, your primary responsibility will be to lead, support, and manage the gaming team to ensure that customers receive an unparalleled experience.

This involves not only optimizing operational efficiency but also always guaranteeing an adequate supply of gaming products.

By fostering a positive, dynamic work environment, you’ll motivate your team to perform at their best, ensuring smooth operations and high levels of customer satisfaction. Your leadership directly impacts the overall gaming experience, making it enjoyable and seamless for all.

Additionally, you’ll manage the accurate upkeep of departmental records and documentation, crucial for smooth operations and compliance with regulations.

Ultimately, you’ll be the foundation of the gaming floor, creating an environment built on excitement, fun, fairness, and integrity.

Skills & Experience Needed

• Prior experience in operating and inspecting casino games.
• Hold a current PFL issued by the Gambling Commission with aspirations to acquire a PML.
• Demonstrated ability to lead, support, and develop a team in a fast-paced gaming environment.
• Strong customer-facing skills are essential. You should be confident, approachable, and able to create a welcoming and engaging atmosphere on the gaming floor.
• A solid understanding of UK Gambling Commission regulations & a Personal Functional Licence (PFL) holder.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

#GrosvenorCasinos