Assistant Community Manager

Greystar (International); Staines-upon-Thames; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pension

Healthcare

Holiday allowance

Job summary

Greystar is seeking an Assistant Manager to coordinate leasing and reservations activities and support the Community Manager in day-to-day portfolio management. You will drive leasing performance, manage tenancy processes, and monitor rent payments to meet occupancy and revenue targets.

The role requires a proven leasing track record, strong knowledge of UK tenancy legislation, and the ability to work autonomously within a team, delivering excellent service to residents and owners.

Qualifications

• Proven track record of enhancing leasing/sales performance.
• Knowledge of Landlord/Tenant Legislation.
• Able to work autonomously and as part of a team.
• Excellent communication and negotiation skills.

Responsibilities

• Coordinate leasing and reservations activities and assist the Community Manager in day-to-day management.
• Carry out viewing activities, follow up calls, and gather feedback.
• Use property systems to generate leasing reports and monitor unit availability.
• Monitor rent arrears and ensure timely payments while promoting tenancy extensions.
• Ensure compliance with UK tenancy legislation and company policies.

Skills

Leasing management

Budget monitoring

P&L responsibility

Negotiation skills

Communication

Multitasking

Numerical proficiency

Job description

The Assistant Manager is responsible for coordinating and delivering the leasing and reservations activities and assisting the Community Manager in the day to day management of this portfolio to achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives.

Key Role Responsibilities

• Acts as a role model at all times by demonstrating the core values.
• Responsible for viewing activities ensuring that the Property meets the required Company standards, follow up calls are carried out and feedback is received following all viewings.
• Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures.
• Uses the Company’s property systems to generate sales and leasing reports, monitor unit availability data, log and monitor maintenance requests and record incidents and accidents, ensuring records and documents are accurate and up to date.
• Actively seeks interaction with residents to proactively seek to improve service delivery.
• Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues.
• Oversees on-site enquiries, ensuring an appropriate inventory of “ready” apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities.
• Ensures advertising and promotional activities are effectively implemented.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
• Stays informed about current market and competitor conditions that may impact the community’s occupancy and results.
• Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Monitors lease/tenancy agreement terms expirations to control vacancy exposure.
• Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
• Works with the maintenance team to ensure the physical aspects of the community meet the Company’s standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents.
• Works with the Community Manager to engage and motivate the team to achieve leasing and occupancy targets.
• Assists the Community Manager in developing the capability of Team Members in order to meet key performance goals and future succession requirements, coordinating with Learning & Development to ensure training is provided and addresses performance if required.
• Assists the Community Manager with ensuring on-site team’s understanding of applicable statutory UK tenancy legislation, Health and Safety compliance and Company’s policies and procedures.
• Promotes investor satisfaction and retention through timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
• Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Company’s internal resources as needed to support solutions.
• Identify and implement opportunities for generating revenue streams and maximise efficiency of utilities.
• Acts up covering the Community Manager responsibilities’ in his or her absence, ensuring work is organised and executed in line with Greystar expectations.
• Participates where required in an on call roster to provide out of hours emergency support for the Community.
• Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.

About You

You must have a proven track record of successfully enhancing leasing/sales performance and overseeing operations, including P&L responsibility and budget monitoring in the property sector or a similar environment. Detailed knowledge of Landlord/Tenant Legislation is essential. While being a strong team player, you should also excel in working autonomously and taking ownership. A flexible and adaptable approach to thriving in a fast-paced and evolving environment is crucial. Being self and culturally aware, you should possess the ability to tailor relationship-building, communication, and negotiation skills to diverse audiences. Fluent English verbal and written communication skills are a must, along with excellent organizational abilities, multitasking skills, and numerical proficiency. Your enthusiasm to deliver an exceptional experience to stakeholders and a commitment to continuous self-improvement and learning are vital.

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria and Spain.

Equality

One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience.