Operations Manager - Midlands

Greystar; Birmingham; On-site; GBP 65,000 - 90,000; Full time

Job summary

Greystar is seeking an Operations Manager to lead multi-site property management operations, directing teams across a portfolio and driving adherence to policies that meet or exceed budgeted financial goals.

The role emphasizes budgeting, forecasting, stakeholder management, and improving operational performance with a customer-focused approach to service delivery.

Qualifications

• Graduate or equivalent experience.
• Proficiency in MS Office (Word, Excel, Outlook) and business systems software.
• Ideally understanding of UK tenancy/property management legislation.

Responsibilities

• Develops and executes strategies for multi-site property management to meet budgeted goals.
• Manage budgeting and reforecasting processes and monitor financial performance.
• Build strong relationships with internal and external stakeholders to enable cross-functional collaboration.
• Ensure properties meet operational, financial and performance targets through inspection and action plans.
• Contribute to sales and marketing plans to drive occupancy and revenue.

Skills

Senior leadership

Financial analysis

Communication skills

Relationship building

Change management

Customer service ethos

Education

UK tenancy/property law

Tools

MS Office

Property management software

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Operations Manager supports, develops and executes the Company’s strategies related to property management operations by directing their team members on the assigned portfolio of properties, and by implementing and continually improving the policies, procedures, and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance and people objectives.

Key Role Responsibilities

• Develops, establishes and executes the Company’s strategies and practices related to multi‑family property management operations providing the platform to enable assets to meet and exceed budgeted financial goals and achieve operational performance and people objectives.
• Develops and monitors budgeting and reforecasting processes for the property, and oversees attainment of budgeted goals by analysing and evaluating financial statements and working with others to address and resolve gaps in the financial performance of the property.
• Develops strong relationships with key internal and external stakeholders and teams to foster efficient and productive cross‑functional collaboration to achieve agreed project deliverables.
• Ensures that the property meets the established operational, financial, and business performance goals by inspecting the property, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results.
• Reviews, analyses, and interprets competitor data that may impact the performance of the property, and works with central teams to develop and implement sales and marketing plans that drive occupancy and revenue.
• Defines and establishes procurement requirements and relationships for operating supplies, equipment and essential services.
• Provides supportive and inspiring leadership by interviewing, hiring, and training team members, and by managing performance in accordance with Company policies, values, and business practices.
• Creates positive memorable experiences by exceeding customer expectations.
• Proactive in striving for continuous improvement through feedback.
• Ensures that the appearance and physical aspects of the property meets the Company’s established standards through routine quality and safety inspections, and communicates concerns and requests for capital as needed to maintain the asset performance.

Knowledge & Qualifications

Graduate or equivalent experience. Strong proficiency in the use of Microsoft office packages including Word, Excel and Outlook. Strong proficiency in using business systems software, preferably in the property or accommodation sector. Training will however, be provided. Ideally a practical understanding of UK legislation relating to tenanted property and buildings management or relevant qualification.

Experience & Skills

• Essential: Senior level experience in the leadership and management of multi‑site operations ideally in a related industry sector, e.g. leisure, retail, hospitality or the property sector where service through teams, revenue and occupancy will all be key profit drivers.
• Experience of bringing a new asset, product or service to operational performance.
• Experience of working in multi-disciplinary team environment.
• Strong commercial awareness and high level of capability and competence with financials.
• Displays resilience when responding to changing schedules, last minute and urgent requests.
• Excellent communication skills and the ability to work with impact and influence.
• A dynamic and confident leader with a customer service ethos.

Desirable

• A knowledge and understanding of change management with the ability to effectively and implement it when required.
• Experience working in an environment with an international dimension.
• Additional language fluency.

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail]. Our continued success depends on our people.

Core Values

• Integrity: We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.
• Equality: We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
• Professionalism: We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.
• Accountability: We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
• Service: We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
• Teamwork: We work together to accomplish goals, solve problems, and enrich our work environment.

Company Overview (Repeated)

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia‑Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit www.greystar.com.

Thank You Note

Thank you for your interest in working at Greystar!!