Operations Manager

Randstad Enterprise; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Share purchase plan

Flexible working environment

Job summary

Randstad Sourceright is seeking an Operations Manager to lead a Delivery Team delivering premium MSP recruitment services to a major cosmetics client. You will forge strong relationships, develop best-practice processes and build a high performing, collaborative team culture across geographies.

The role requires one day on-site per week at the London office, with a flexible, hybrid arrangement that supports partnership with Hiring Managers and stakeholders, continuous improvement, and

Qualifications

• Experience in MSP recruitment and contingent workforce management.
• Proven ability to lead and motivate teams in fast-paced settings.
• Strong client relationship management and customer focus.
• Commercial acumen with budgets and financial performance.
• Experience using vendor management or applicant tracking systems.

Responsibilities

• Lead and manage a Delivery Team across geographies.
• Oversee sourcing and recruitment of contingent workforce.
• Liaise with Hiring Managers to improve processes.
• Monitor P&L and manage budgets, forecasting and expenses.
• Manage client relationships and conduct service reviews (QBRs).
• Drive continuous process improvement for efficiency.
• Ensure account performance against KPIs and SLAs with reporting.

Skills

Delivery team leadership

MSP recruitment

Stakeholder management

Budget management

Vendor management systems

Communication skills

Recruitment strategies

Tools

Applicant Tracking System

Job description

The Operations Manager will be part of the Client Account Management team responsible for delivering a premium MSP recruitment service to stakeholders across one of the most prominent cosmetics companies. The key focus of this role is to forge strong relationships, develop best practice recruitment processes and a collaborative high performing team culture while leading day to day recruitment activities.

The role requires one day a week on site in the London office.

What you’ll do;

• Lead and manage a Delivery Team across multiple geographies, ensuring they have the necessary resources and support.
• Oversee the sourcing and recruitment of the contingent workforce within client companies.
• Liaise with Hiring Managers and stakeholders to improve the recruitment process.
• Monitor P&L and manage budgets responsibly, including forecasting and expense management.
• Manage client relationships, conduct service reviews (QBRs), and address escalations promptly.
• Drive continuous process improvement initiatives to enhance efficiency and service delivery.
• Ensure account performance exceeds KPIs and SLAs, with accurate reporting and analysis.

What you will bring;

• Experience in the recruitment industry, particularly with contingent workforce management / MSP.
• Proven ability to lead and motivate teams in a fast-paced environment.
• Strong client relationship management skills and a customer-focused approach.
• Commercial acumen and the ability to manage budgets and financial performance.
• Experience using vendor management or application tracking systems.
• Excellent communication and presentation skills, with the ability to liaise at all levels.
• Ability to develop and execute recruitment strategies and business plans.
• Team leadership skills are essential.

What will you get in return?

• An empathetic culture and supportive leadership who prioritise your well-being and personal development
• Ability to grow in multiple areas in the company. We offer internal career opportunities, international mobility and a fully flexible working environment.
• Be part of a culture of inclusion and belonging
• A competitive salary, an unrivalled share purchase plan and generous benefits (bonus, insurance, discounts…etc.)

Randstad Sourceright operates in 70 countries, across 360 RPO programmes and more than 800 managed services programmes. We have US$11.8billion spent under our management and employ more than 3,800 talent experts. We create value by combining our proven processes with high-output technology to create efficiency, scalability and flexibility — all with an eye on a company’s future business and talent needs. Randstad Sourceright is a truly global company and so are our clients.

We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.