Operations Manager

Hatty Blue Recruitment; Greater London; On-site; GBP 46,750 - 63,250; Full time

Benefits offered by this job

Life Assurance

Cycle to Work

Discounted Gym Membership

Aviva Digicare

Job summary

Hatty Blue Recruitment is seeking an experienced Operations Manager to lead a portfolio of corporate reception and workplace experience contracts across London. You will drive service excellence, lead multi-site teams, and build strong client relationships to deliver superb customer experiences.

You will manage budgets, monitor KPIs, and ensure compliance with health and safety and quality standards while pursuing continuous improvement and innovation.

Qualifications

• Experience leading multi-site workplace, reception, or facilities operations.
• Proven ability to manage budgets and monitor profitability.
• Strong leadership and people management skills.
• Excellent client relationship management and stakeholder communication.

Responsibilities

• Lead day-to-day delivery of workplace experience and reception services across London sites.
• Develop and coach Account Managers and Site Managers to meet objectives.
• Monitor KPIs and SLAs, ensuring service excellence and compliance.
• Build trusted client relationships and conduct regular performance reviews.

Skills

Leadership

Budget management

Stakeholder management

People management

Job description

Location: London/Multi-site with regular client site visits

Job Type: Full Time

Reports to: Head of Client Experience

Our client is looking for an experienced Operations Manager to lead a portfolio of corporate reception and workplace experience contracts across London. In this role, you will be responsible for delivering exceptional customer experiences, building strong client relationships, leading high-performing teams, and ensuring operational and commercial success across multiple sites.

You will lead the day-to-day delivery of workplace experience and reception services, ensuring consistently high standards across all locations. You will manage, support, and develop Account Managers, Reception Managers, and Site Managers, helping them to achieve both individual and team objectives.

Building trusted relationships with clients will be a key part of the role, with responsibility for leading regular performance reviews and maintaining open communication. You will also drive service excellence by identifying opportunities for innovation and continuous improvement.

In addition, you will oversee contract budgets, monitor profitability, and ensure performance meets agreed KPIs and SLAs. Maintaining compliance with company policies, health and safety requirements, and quality standards will also form an important part of your role.

You will have proven experience managing multi-site workplace, reception, hospitality, or facilities operations, together with strong leadership and people management skills. You will be confident in developing client relationships and managing stakeholders at all levels, while demonstrating commercial awareness through effective budget and cost management. Above all, you will have a genuine passion for delivering outstanding customer experiences.

Our client offers a competitive salary of £55,000, together with a performance bonus and Life Assurance. You'll also benefit from Aviva Digicare, a Cycle to Work scheme, discounted gym membership, and the opportunity to work with prestigious corporate clients. In addition, you'll join a supportive leadership team that encourages collaboration and provides genuine opportunities to make a real impact.

If you're a customer-focused operational leader who thrives in a fast-paced environment, we'd love to hear from you.