Head of Operations

Hop Talent; West End; On-site; GBP 120,000 - 150,000; Full time

Job summary

Hop Talent, a London-based premium workspace operator, is seeking an experienced Operations Director to lead all operational functions across multiple locations. The role involves strategic and hands-on leadership, driving operational excellence and high‑performing teams, while ensuring outstanding member experiences.

You will work closely with the Founder, COO and Managing Director to optimise performance, compliance and guest satisfaction in a fast-paced hospitality‑led environment.

Qualifications

• Significant leadership experience in serviced offices, flexible workspace or coworking.
• Proven ability to build high-performing teams and develop talent.
• Strong commercial sense with budgeting, cost control and KPI management.
• Excellent organisational and communication skills across all levels.
• Detail-oriented with a focus on delivering premium member experiences.

Responsibilities

• Lead, mentor and develop department heads to foster accountability and excellence.
• Deliver consistently exceptional member and guest experiences across all locations.
• Manage operational budgets, KPIs and financial performance; identify efficiency improvements.
• Ensure compliance with health, safety, legal and operational standards.
• Collaborate with Membership, Events and Marketing to maximise engagement and occupancy.
• Champion innovation, sustainability and continuous improvement across the business.

Skills

Leadership experience

People leadership

Budget management

KPIs & performance

Commercial acumen

Customer experience

Job description

An exceptional opportunity has arisen for an experienced Operations Director to join one of London's most exciting premium workspace businesses.

Our client transforms stunning Victorian and Georgian townhouses in the heart of the West End into beautifully designed members' clubs for ambitious startups, entrepreneurs and growing businesses. Combining exceptional hospitality with high-end flexible workspaces, they create environments where members genuinely want to spend their time.

Working closely with the Founder, COO and Managing Director, you'll be responsible for leading all operational functions across the portfolio, ensuring every building delivers an outstanding member experience while operating efficiently and to the highest possible standards.

The Role

As Head of Operations you'll provide strategic and hands‑on leadership across the business, driving operational excellence, developing high‑performing teams and continuously improving the member journey.

Key responsibilities include:

• Leading, mentoring and developing department heads to create a culture of accountability and excellence.
• Delivering a consistently exceptional experience for members and guests across every location.
• Managing operational budgets, KPIs and financial performance, identifying opportunities to improve efficiencies.
• Ensuring compliance with all health & safety, legal and operational standards.
• Working closely with the Membership, Events and Marketing teams to maximise member engagement, occupancy and commercial performance.
• Championing innovation, sustainability and continuous improvement throughout the business.

About You

You're a commercially minded operational leader who enjoys building exceptional teams and delivering premium customer experiences. You combine strategic thinking with a willingness to be visible, approachable and hands‑on when needed.

You'll ideally bring:

• Significant leadership experience within the serviced office, flexible workspace or coworking sector.
• Outstanding people leadership skills with a track record of developing high‑performing teams.
• Strong commercial acumen with experience managing budgets, operational performance and business KPIs.
• Excellent organisational and communication skills, with the ability to build relationships across all levels of the business.
• An unwavering attention to detail and commitment to delivering an exceptional member experience.
• The energy, adaptability and professionalism to thrive in a fast‑paced, premium hospitality‑led environment.