Operations Manager

DHL Germany; Glasgow; On-site; GBP 35,000 - 50,000; Full time

Job summary

DHL Germany is seeking an Operations Manager for their Glasgow Service Centre, responsible for managing a team and ensuring operational excellence. This role involves direct leadership, performance management, and driving continuous improvement across service operations, with growth opportunities and an excellent pay structure.

Benefits

Excellent pay structure

Career development opportunities

Internal training program

Modern fleet

Cycle2Work Scheme

Qualifications

• Strong leadership and interpersonal skills.
• Excellent operational process knowledge.
• Good analytical and commercial awareness.

Responsibilities

• Ensure daily operational targets are met and manage performance.
• Support implementation of projects within Service Centres.
• Manage operational cost drivers to achieve P&L targets.

Skills

Leadership

Communication

Project Management

Negotiation

Analytical Skills

Organizational Skills

Job description

Operations Manager

• DHL International (UK) Ltd,
• 41 Colliery Road, Glasgow G32 8SL
• Full-time – Permanent

About the Role

We are currently seeking an Operations Manager to join our experienced management team within our Glasgow Service Centre.

You will have direct responsibility for a team of Service Centre employees and be responsible for the management and control of the operations at Service Centre level. The post holder will be motivated and driven to achieve the highest performance levels are provided to the country as well as the international network. You are an excellent communicator with the ability to lead, manage and motivate all levels of Operations staff within your Service Centre. Acting as an advocate for continuous improvement and are responsible for delivering the KPI performance in your operational area, with specific focus on:- service, process, productivity and compliance.

We are looking for someone who is motivated and driven, ensuring that the highest performance levels are provided to the Service Centre and providing a great service for our customer’s.

You will responsible for:

·Ensure that daily operational targets are met and take immediate actions to reverse identified areas of under-performance

·Support the effective implementation and deployment of Regional and Country projects, programs and initiatives within the Service Centre(s).

·Manage the operational cost drivers to ensure P&L and cost targets are achieved and productivity is measured.

·Within financial guidelines, plan, monitor, negotiate and control expenditure on areas such as overtime, sub- contracting, suppliers, Service Providers and fleet maintenance.

·Ensure resource is managed in line with their projected operational requirements.

·Ensure that the team is provided with clear performance standards and is staffed, coached, trained and motivated to meet set targets.

·Utilise Company reporting tools daily to monitor performance at both team and individual level and take appropriate action to address non-conformance / under achievement.

·Perform the Appraisal process for all team members within the agreed timeframes to manage individual performance and job satisfaction.

Your Profile – Skill sets and Attributes

·Excellent operational process knowledge

·Strong leadership and interpersonal skills

·Excellent written and verbal communication skills

·Excellent knowledge of computer applications

·Good at establishing working relationships and developing personal contacts

·Strong personal influencing and consultative skills

·Project management skills

·Good analytical and commercial awareness

·Self-motivated with good judgment and decision making qualities

·Strong Negotiation skills

·Strong presentation skills

·Strong organizational & planning skills

·Knowledge in operational systems and processes within National and European logistics environment.

·Knowledge of UK DFT Security & Health & Safety processes and regulations.

·Displays the CIS attributes of can do, passion, speed and right first time

Our Promise to You

• An excellent pay structure
• Work in a rapidly-growing industry, with career development
• Internal training programme
• Modern and well maintained fleet

As well a competitive hourly rate you have access to some other fantastic optional benefits such as Cycle2Work Scheme, and discounts and savings on 1000’s of retailers.

What’s Next?

• Apply now and upload your CV online.
• Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.