Operations Manager

Otis Elevator Co.; Glasgow; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join a leading international company as an Operations Manager, where you'll provide overall leadership to project and field managers. You will oversee team performance and safety compliance, aiming to deliver exceptional customer experiences while driving operational efficiencies. This role is pivotal in shaping the innovative strategies of the company's construction business.

Benefits

Highly competitive salary

Bonus scheme

Company car scheme

Opportunities for strategic input

Qualifications

• Proven track record of delivering operational results.
• Experience in using MS Office and app/cloud-based tools.

Responsibilities

• Lead field and project management teams.
• Drive safety culture and monitor compliance.
• Ensure operational excellence through coaching.

Skills

Operational results delivery

Technology adoption

Team management

Tools

MS Office

Cloud-based tools

Job description

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Job Title

Operations Manager

Role Overview

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

As an Operations Manager you'll provide overall leadership for the Provide overall leadership for the Field Managers, Project Managers, Testers including EH&S. Manage above teams in efficient and safe resource allocation, Mod Execution and deliver Customer Experience

Team Management

• Coaching and mentor managers.
• Team meetings to ensure managers are on track to delivery operational excellence.
• Performance Management and Development
• Support hiring process with support of Talent Acquisition when necessary
• Other line management and controls (expense approval, time off)
• Drive technology and process improvement adoption within team to support productivity and customer satisfaction

EHS (activities incl. reporting requirements and potential follow-ups):

• Lead and drive safety culture. Monitor completion and ensure field supervisor compliance inline with Otis safety policy.
• Conduct required number of Management Audits, Vehicle Audits etc.
• Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions and in the environment created for your team.

Field Delivery KPI’s

• Drive and monitor actions for Field Supervisors to achieve KPI’s and respective activity inputs that lead to KPI delivery.
• Compile field delivery forecasting
• Support and work closely with sales team and Operating Territory lead to encourage targeted business growth across all revenue streams.
• Lead and participate in project contract reviews.
• Support teams Debt action close out

Customer

• Onsite customer meetings in collaboration with the Supervisors, Account managers and Operating territory lead
• Drive completion of customer field related queries and lead respective customer escalations close out

What's on offer;

• A highly competitive salary, bonus and company car scheme.
• Insight into strategic operations, with the opportunity to really leave your mark in a highly competitive sector.

What you will need to be successful you'll need to be able to demonstrate the following;

• Proven track record of delivering operational results.
• Experience of operating with the ability to deliver quantifiable results.
• Savvy adopter of technology and experienced user of MS Office and app/cloud-based tools

Apply today to join us and build what’s next!.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Building Construction and Construction

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