Operations Manager

ZipRecruiter; Gateshead; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A fast-growing serviced accommodation company in the North East is seeking an Operations/General Manager. This hands-on role involves overseeing operations, managing staff, and driving efficiency. The ideal candidate will have a strong background in hospitality and excellent organizational skills. Join a people-first culture with real growth opportunities and flexible working arrangements.

Benefits

Performance bonus

Holidays

Training

Qualifications

• Previous experience in a managerial or operations role, ideally within hospitality.
• Confidence with budgets and financial planning.

Responsibilities

• Overseeing operations across multiple properties.
• Managing staff and contractors to ensure high standards.
• Driving efficiency through smart systems and processes.

Skills

Customer-first mindset

Strong organisation

Strategic thinking

Tech-savviness

Job description

Job Description

Operations / General Manager

£28,000–£30,000 + performance-based bonus
Hybrid (North East) | Full-time (40 hrs/week over 5 days)
Flexible hours - 8am - 7pm, 40 hours per week. Option to work 5 days over 6 (e.g., work a Saturday instead of a Wednesday on a week).
Training & development | Holidays + perks

Our clients are not just another serviced accommodation company — they're a fast-growing, people-first business that truly values their team as much as their guests.

They're building something special in the North East: flexible, high-quality stays for contractors, families, and re-locators — all delivered with heart, hustle, and local know-how.

Now, they’re looking for an Operations/General Manager to join their mission and help shape their next chapter of growth.

Your Role

As the Operations Manager, you'll take the reins on the day-to-day running of the serviced accommodation business. This is a hands-on, people-focused role with a strategic edge — perfect for someone who thrives in a dynamic environment and loves to make things work smarter.

You’ll be responsible for:

1. Overseeing operations across multiple properties — from guest experience to housekeeping to maintenance.
2. Managing staff and contractors, ensuring everyone is aligned, supported, and delivering high standards.
3. Driving efficiency through smart systems, processes, and tools.
4. Maximising occupancy through savvy calendar management, direct bookings, and client relationships.
5. Supporting growth, improving revenue, and contributing to wider business strategy.
6. Being the go-to problem-solver, whether that’s guest issues, system hiccups, or unexpected challenges.

Who You Are

You’ve got a natural knack for getting things done, keeping people motivated, and spotting opportunities to improve.

Our client is looking for someone with:

• Previous experience in a managerial or operations role, ideally within hospitality, property, or serviced accommodation.
• Customer-first mindset with a strong background in service.
• Strong organisation and planning skills — you love a to-do list and know how to prioritise.
• Confidence with budgets and financial planning.
• Strategic thinking and sound decision-making skills.
• SEO or marketing know-how (a bonus!) to help support direct bookings.
• Resilience — you stay calm under pressure and take challenges in your stride.
• Tech-savviness — comfortable with operational software, booking platforms, and communication tools.
• Full Driver’s Licence with your own vehicle.

Why Join Them

People-first culture – They value you as much as their guests.

Real growth opportunities – They’re expanding fast and you’ll grow with them.

Flexible hybrid working – Work from home and their local office (3–4 days a week).

Purpose-driven impact – Help people in transition find comfort, safety, and care.

Perks – Performance bonus, holidays, training, and a team that’s got your back.

If you’re ready to take the lead in a business that’s personal, ambitious, and anything but ordinary — they’d love to hear from you.

Apply now and grow.