Operations Manager

Hotel Indigo Dundee; Dundee; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality seeks a dynamic Operations Manager to oversee daily hotel operations and ensure exceptional guest experiences. This role involves leading diverse teams, managing financial performance, and implementing strategies for profitability. With a focus on quality standards and compliance, you'll collaborate with various departments to align operational goals with business objectives. Join a company that values its people and offers a comprehensive benefits package, including flexible working arrangements and opportunities for personal growth. If you thrive in a fast-paced environment and are passionate about hospitality, this is the perfect opportunity for you.

Benefits

Discounted hotel room rates

Additional day's leave for birthday

Enhanced maternity and parental leave

Course sponsorship

30% F&B discount

Refer a Friend scheme

Flexible working arrangements

Wagestream payment options

Life Insurance

Employee Assistance Programme

Qualifications

• Proven leadership skills with the ability to motivate and manage teams.
• Strong experience in hotel operations, including Front Office and F&B management.
• Excellent financial acumen for budgets and performance monitoring.

Responsibilities

• Oversee daily hotel operations, ensuring smooth functioning of all departments.
• Lead and manage department heads, providing guidance and training.
• Monitor guest feedback and address complaints to ensure satisfaction.

Skills

Leadership Skills

Hotel Operations Management

Financial Acumen

Guest-Centric Mindset

Problem-Solving Abilities

Communication Skills

Time Management

Job description

Job Description

JOIN US

At RBH, we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and are always looking for new talent to join us on our journey.

OUR HOTELS

Hotel Indigo with 102 design-led boutique rooms. The 85-cover Daisy Tasker restaurant attracts both our internal and external guests. The Staybridge Suites offers 85 beautiful self-contained suites.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty, saving you over £1000 per year

And much more!

A DAY IN THE LIFE OF AN OPERATIONS MANAGER AT OUR HOTEL

• Oversee daily hotel operations, ensuring all departments (front office, housekeeping, F&B, maintenance) are running smoothly and efficiently.
• Lead and manage department heads and staff, providing guidance, support, and training to ensure high levels of service.
• Monitor guest feedback and address any complaints or concerns promptly, ensuring high levels of guest satisfaction.
• Review financial performance, including key metrics such as occupancy rates, revenue per available room (RevPAR), and F&B revenue, and implement strategies to improve profitability.
• Ensure the hotel meets or exceeds quality standards for cleanliness, maintenance, and guest safety through regular inspections and evaluations.
• Collaborate with Sales, Marketing, and HR to align operational goals with overall business objectives and maximize revenue.
• Ensure compliance with health, safety, and environmental regulations; lead staff training on emergency procedures and best practices.
• Communicate operational performance and challenges to senior management through regular reports on guest satisfaction, financial results, and operational metrics.
• Maintain clear communication and coordination between departments to ensure a seamless guest experience and operational efficiency.

WHAT WE NEED FROM YOU

• Proven leadership skills with the ability to motivate and manage teams, ensuring a positive and productive work environment.
• Strong experience in hotel operations, with a deep understanding of Front Office, Housekeeping, F&B, and Maintenance management.
• Excellent financial acumen, including the ability to support with budgets, monitor performance, and implement cost-control measures.
• A guest-centric mindset with a focus on delivering exceptional service and resolving guest issues promptly and professionally.
• Strong problem-solving abilities, capable of thinking on your feet and addressing operational issues quickly and efficiently.
• Exceptional communication skills, with the ability to interact effectively with guests, staff, and senior management.
• Ability to multitask and manage time effectively in a fast-paced, dynamic environment.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.